Table par_dashboard_cache is not found in Australia version

[sieusaopolo15]

In my last version which is Yokohama this table is still exists why in Australia this table "par_dashboard_cache" is no longer exists. If this table is not exist then how can I refresh my dashboard cache ?

In my instance, there are some old dashboards which contain Content Block or many old components from Core Dashboard and when I use the migrate function to use the Platform Analytics version, I encountered a problem with dashboard's cache when I try to deploy changes of a dashboard inside a update set.

[Tanushree Maiti]

Hi @sieusaopolo15 

With the Australia release (March 2026), legacy dashboards are managed differently, and Platform Analytics components are now supported through a more unified framework—making this table either obsolete or replaced by a newer, more efficient caching mechanism.

The par_dashboard_cache table is probably no longer available or in use in your Australia release instance due to updates in ServiceNow’s caching approach for the Platform Analytics Experience .

Here is Servicenow documentation on Australia Release - How to clear Cache for PA

Data caching in Platform Analytics 

Enable data caching for a local data instance 

Also you can check following KB: 

Workaround

The functionality should not be displayed in the inline dashboard, as it is not intended to work.

Instead, we have implemented a scheduled refresh at the dashboard level to leverage auto-refresh functionality. 

1. After creating the in-line dashboard
2. Click Edit --> Settings icon
3. Under 'Data Refresh' --> Toggle on option 'Scheduled repetition'
4. Set the section 'Refresh interval (minutes)' as per your business requirements (Please note: Minimum refresh interval is 10 minutes.)

Refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2176271

Also you can -

In the instance, navigate to cache.do and clear the cache. 

Log out and then log back in to the instance. 

refer: https://www.youtube.com/watch?v=Q8a3LIVfX_U

[Ankur Bawiskar · Accepted solution]

@sieusaopolo15 

yes this is standard behavior in Australia version

• Core UI dashboards are deprecated and unsupported going forward
• Platform Analytics becomes the default experience

In Australia this could be possible reason

The par_dashboard_cache table:

• may not be visible
• may be access-restricted
• or may be replaced internally and no longer queryable

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