I wanted to created a New Breakdown in Performance Analytics for the Incident table.
After setting it and trying to collect the data I received this warning in the Job Log ¨No/Invalid breakdown mapping found for breakdown Service.Taxonomy node and facts table incident¨
For creating the Automated Breakdown, I followed up these steps on the wizard setup:
- Go to Breakdown > Create New
- I selected the Indicator where I want to use the Breakdown
- Select the Field:
Service > Service fields
Taxonomy node
Once finished, on the indicator I can see the fields of the breakdown but their scores are all 0.
Is there anything I can do to fix this?
(I attached a picture of the New Breakdown creation process)
Note - I do not if this helps, but, when I tried to use the Service Breakdown that is already set by default in the platform, it appears empty once I selected it in the Indicator.
