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Updating Report Owner / Creator

Hello, if something happens where I need to update the report owner / creator, how would I go about doing this? My end goal is changing who has overall rights to the report outside of report_admin or admin. The new report owner would have the report ...

Performance Analytics Filtering

Hi, We have a requirement to only show results on a PA dashboard to users for whom that data is relevant.  This is so that they can quickly see the info to help them do their job, rather than to obscure the data for security purposes therefore we don...

Business Rule on First Assignment Group

Hello Team, Need help in creating a business rule for the first assignment group when a tickets gets created. I have created a reference filed and made that filed read only so that it gets freezed once a new ticket gets assigned to the first assignme...

Koyel Guha by Tera Contributor
  • 1750 Views
  • 4 replies
  • 0 helpfuls

Interactive Filters Based on Client Information

Hello all. I am developing Interactive Filters for my University's IT Department and our Desktop Support and Support Desk staff would really benefit from Interactive Filters that could filter Incident tickets by qualities of the Clients. For Example:...

daburges by Kilo Expert
  • 4886 Views
  • 6 replies
  • 5 helpfuls

Show all on Hold Incidents historically

Hi everybody,   I need help with reporting on Incidents. I need to build a report which shows how many incidents have been on hold and had the on hold reason "Awaiting Vendor" on a specific date in the past. I tried it with the sys_audit table and al...

Net Promoter Score Calculation & Dashboard

Hi all We are planning to send survey to user and evaluate the results in the Net Promoter Score fashion. We are on Jakarta and there is a Assessment Metrics Template called NPS available on Jakarta which I handily used to create the one Survey quest...

shuguang2 by Kilo Expert
  • 5577 Views
  • 4 replies
  • 3 helpfuls

Report to pull the active incidents every week

Hi All, I would like to pull a report that shows active incidents every week. Example: If a ticket is opened on 10th july it should display in the report and the same ticket should not be visible if it is closed by the next week in my weeky report. T...

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sk59 by Tera Expert
  • 4379 Views
  • 5 replies
  • 0 helpfuls

Text on Reports

Is there a way we can display some text on reports (on line charts) being displayed? Like a kind of description of the report other than the title?ThanksDivya

open vs closed per day

Hi Is there a way to compile a report that can show all incidents open today vs all incidents closed today.  I would like this scheduled daily for the previous day, showing a weeks worth of data.   I can create this on a dashboard with two separate g...

jamo by Giga Contributor
  • 2875 Views
  • 3 replies
  • 0 helpfuls
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