Hello, if something happens where I need to update the report owner / creator, how would I go about doing this? My end goal is changing who has overall rights to the report outside of report_admin or admin. The new report owner would have the report ...
Does anyone have a list of new OOB reports and Dashboards that come with Kingston?
Hi, We have a requirement to only show results on a PA dashboard to users for whom that data is relevant. This is so that they can quickly see the info to help them do their job, rather than to obscure the data for security purposes therefore we don...
Hello Team, Need help in creating a business rule for the first assignment group when a tickets gets created. I have created a reference filed and made that filed read only so that it gets freezed once a new ticket gets assigned to the first assignme...
Hello all. I am developing Interactive Filters for my University's IT Department and our Desktop Support and Support Desk staff would really benefit from Interactive Filters that could filter Incident tickets by qualities of the Clients. For Example:...
Hi everybody, I need help with reporting on Incidents. I need to build a report which shows how many incidents have been on hold and had the on hold reason "Awaiting Vendor" on a specific date in the past. I tried it with the sys_audit table and al...
Hi all We are planning to send survey to user and evaluate the results in the Net Promoter Score fashion. We are on Jakarta and there is a Assessment Metrics Template called NPS available on Jakarta which I handily used to create the one Survey quest...
Hi Guys, We have a requirement to create a dashboard content some report generates on particular or predefined time interval . Now it is required to add the same filter condition in the reports on dashboard where the condition can be select dynamical...
Hello All - In the “Status Report” tab – is there a way I can customize the standard template to remove e.g. I don’t want “Cost (Planned vs Actual) & Resource (Allocated vs Actual) in the report and may be insert something else like high level key mi...
The dropdown at the bottom of this report allows me to essentially drilldown by assignment group, category, priority etc. Just wondering what/where I select to add/edit this.
I have several users that get added to scheduled reports and then end up no longer needing to receive the reports. These scheduled reports are created by other users, most times even the recipient may not know who created the scheduled report. When I...
Hi All, I would like to pull a report that shows active incidents every week. Example: If a ticket is opened on 10th july it should display in the report and the same ticket should not be visible if it is closed by the next week in my weeky report. T...
Hello, I'm looking for some reports on SLAs. Specifically I'm looking for metrics on the resolution SLAs to determine average time to ticket resolution for specific customers. How do I create a report for this kind of analysis? We do have the Perform...
Is there a way we can display some text on reports (on line charts) being displayed? Like a kind of description of the report other than the title?ThanksDivya
Hi Is there a way to compile a report that can show all incidents open today vs all incidents closed today. I would like this scheduled daily for the previous day, showing a weeks worth of data. I can create this on a dashboard with two separate g...
