Team utilization reporting

[Xi8732]

Using Servicenow tickets, is there a method to measure team utilization?

What are the pre-requisites?

[johnfeist]

Hi Xi8732,

Can you provide a better explanation of what you are trying to achieve.  Team utilization is a pretty vague term.  If you are looking to see how many incidents are assigned to various teams, that can be done fairly easily with one of the aggregation type reports where you group by assignment group.

[AndersBGS]

Hi @Xi8732 ,

First of all you need to define the calculation - What is team utilization and based on what ?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders