To find old or inactive Reports and Dashboards to delete.

[Nagaraja KB]

Hi,

Which is the best practice to find old or inactive Reports and Dashboards to delete.

Kindly help us with your valuable input.

Thanks,

Nagaraja

[Adam Stout]

Be careful with this as you would need to see who it is searched with.  A dashboard or report may be actively used even if the original creator is no longer there.

[Nagaraja KB]

Thanks for your immediate response.

could you please elaborate ways to find the inactive report and dashboard.

Thanks,

Nagaraja KB

[John Felini]

During Knowledge19 Roland Keiner and Ashish Gupta from Swiss RE had a great session (BRE0498 Housekeeping Tips:  How to make your dashboards shine).  They showed a way to measure dashboard, home page, and report usage.  They created an archiving rule to remove duplicate reports and also reports not being accessed.  They did queries on the report view table to see if anyone is actually viewing reports.  

They continued with a great session on reports and dashboards optimization.  Recommend reaching out to them for additional details. 

https://servicenow.g2planet.com/knowledge2019/myevent_session_view.php?session_id=575

[Wildbeach]

Thanks John for the tip. Really detailed description of how to reduce number of active reports. I found the direct link to the post too: https://www.servicenow.com/community/knowledge-blog/housekeeping-tips-how-to-make-your-dashboards-sh....

[Adam Stout]

Here is an article on tracking Dashboard views (those that aren't viewed aren't used):  https://community.servicenow.com/community?id=community_blog&sys_id=19bdcd95dbb5ef001089e15b8a961937

As for reports, looking at report_stats would give you the last time a report was viewed.