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Trending - Incident Resolution Time over a month

dbenjile1
Kilo Contributor

‎11-26-2019 07:28 AM

Hi team,

Without using Performance Analytics, i'm trying to create a line graph, which shows the average "Incident Resolution Time" per Incident across.. lets say... the previous month.

This is what I put together so far..

find_real_file.png

 

I am not quite sure which fields to use at the moment, and was wondering whether the experts here can help.

My thanks, Dave

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Community Alums
Not applicable

‎05-14-2021 01:04 AM

This is exactly how I would measure average resolution time, however I'd use the trend but include previous months to give the report a bit more meat.

You could also add in more data from other tables using Report Structures to give it some more context.

Please mark as helpful or if its resolved the issue, correct!