I have to create a new UI Action on incident form named as Submit. Expected behaviour should be like it should check if there is an existing active/open (anything above resolved) ticket for the same caller with same category and subcategory. If so, flag it as a duplicate and convey to the caller that existing ticket with same category and subcategory already exists, hence you're not allowed to create a new ticket. Do not use alert, use info message (form header menu type) instead, and Color coding of this info message should be red. Show the existing ticket number in the info message and the number should be a hyperlink, on clicking which the caller should be redirected to that existing incident record in a new tab.
