Unable to export Data Visualization in Yokohama version

[sieusaopolo15]

Users from my instance created Data Visualization as Pivot Table like the below image. When I click export the popup shows this message Export Failed. Please contact system administrator.

Export the data visualization

Export fail message pops up

=> Has anybody encountered this problem before and how to fix this issue ?

[Dr Atul G- LNG]

Hi @sieusaopolo15 

Looks like it’s a bug. I tried it in Zurich and encountered the same error. It’s best to log a case with ServiceNow Support.

https://www.servicenow.com/community/itsm-forum/reporting-pivot-table-export/m-p/736695

[sieusaopolo15 · Accepted solution]

Hi @Dr Atul G- LNG , @Bhuvan  I think I found the problem the exportation for Visualization Pivot table is not supported in Platform Analytics. Here is the document link below:

Scheduled email export: https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/par-for-workspace/task/sch... 

Export the visualization: https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/par-for-workspace/task/exp...

I kinda disappointed when they don't support these kind of visualization in Platform Analytics but the classic does

[jeffrubinoff]

It is also documented in Export a Platform Analytics dashboard (bullet list in note at the beginning) and the Dashboard version of Schedule the export of a dashboard or data visualization. I could not think of any more places to put it.
Sorry, I have been busy or I would have answered you all earlier.
Out of curiosity, where in the documentation was everyone looking for this information?

[Bhuvan]

@sieusaopolo15 

As mentioned, I have noticed few users reporting this issue and resolution was to raise a support case with ServiceNow and they will help to fix the issue from backend.

Since you followed plugin updates and it still does not work, I would suggest you to raise a support case to resolve the issue.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Dr Atul G- LNG]

Hi @sieusaopolo15 

The issue seems to be related to access. Please try the following two steps:

1. Try repairing the plugin and then test it again.

2. Check if anyone else is able to export it — if they can, it’s likely an access-related issue.

For reference, I’m using Yokohama on my client side, and we haven’t encountered any such issues.