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Unable to export Data Visualization in Yokohama version

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sieusaopolo15
Giga Sage

‎10-21-2025 11:19 PM

Users from my instance created Data Visualization as Pivot Table like the below image. When I click export the popup shows this message Export Failed. Please contact system administrator.

 

Export the data visualization

sieusaopolo15_0-1761113907373.png

 

Export fail message pops up

sieusaopolo15_1-1761113935050.png

 

=> Has anybody encountered this problem before and how to fix this issue ?

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sieusaopolo15
Giga Sage
In response to Dr Atul G- LNG

‎10-23-2025 08:30 PM - edited ‎10-23-2025 08:48 PM

Hi @Dr Atul G- LNG , @Bhuvan  I think I found the problem the exportation for Visualization Pivot table is not supported in Platform Analytics. Here is the document link below:

Scheduled email export: https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/par-for-workspace/task/sch... 

 

Export the visualization: https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/par-for-workspace/task/exp...

I kinda disappointed when they don't support these kind of visualization in Platform Analytics but the classic does

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Dr Atul G- LNG
Tera Patron

‎10-23-2025 01:25 AM

Hi @sieusaopolo15 

The issue seems to be related to access. Please try the following two steps:

  1. Try repairing the plugin and then test it again.

  2. Check if anyone else is able to export it — if they can, it’s likely an access-related issue.

For reference, I’m using Yokohama on my client side, and we haven’t encountered any such issues.

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