Unable to view extended fields on reports although available for reporting

Irston Antao
Tera Expert

Hi,

I am trying to add an extended field  Overview [Incident] to  a report created against Problem task by dot walking Problem task -> Problem -> Parent -> Overview [Incident]. As shown below i was able to select the field for reporting but on clicking Save or Run, the field doesn't show up on the report and is automatically eliminated from the Selected fields list. 

find_real_file.png

Below is the generated report without the Overview field.

find_real_file.png

 

Not sure why this is happening is it a bug or am i missing out on a property.

 

Regards,

Irston

 

 

1 ACCEPTED SOLUTION

Irston Antao
Tera Expert
7 REPLIES 7

Hi,

can you try to clear instance cache using cache.do and then logout and login again

Mark Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Bhagyashri Sort
Kilo Guru

Hi,

 Please refer below link,hope this might helpful to you.

https://community.servicenow.com/community?id=community_question&sys_id=b67ceaffdbd55f80fc5b7a9e0f96196c

 

Make it correct and helpful.

Thanks

Bhagyashri Sorte.

Irston Antao
Tera Expert

Turn out this is a known error with NewYork Patch 7 https://hi.service-now.com/kb_view.do?sys_kb_id=9d46eea5db8150d4190dfb2439961925