I have a VTB that contains card tasks created by and assigned to members of my team as well as card tasks that are assigned to users outside of my team but are still being overseen by my team. I am trying to create a report for my team to show the wo...
Hello, I have to create hourly rate for x-axis on my already created performance analytics, which measures Client Response Time. I tried to create a breakdown, but if I try to create breakdown from wizard only few reference fields appear to be availa...
Hi all, I am new to reporting and would like to run a report that shows Cases that do not contain the 'Z_ORT_Manual' SLA Definition. When running a report under Task_SLA table to filter out SLA definition = Z_ORT_Manual the report only filters out th...
Hi, We have a requirement to get a dynamic content block to respond dynamically to an interactive filter on a dashboard. However, we are facing issues while trying to pass the value of the interactive filter to <g:evaluate> section in the dynamic con...
Hello, We are about to start our journey with Platform Analytics.If we would prefer to build in a non-prod environment and migrate the finished product to production, what PA components can be captured in an updateset? What are the best practices? T...
Hello,We have a dashboard that contains a report with a list of active records. I have a requirement from a business stakeholder to be able to filter the report using a Scheduled start date field, by selecting a beginning date/time and an ending date...
Just looking for training other than Now learning for reporting, dashboards and PA.
I need more than 9 dashboards to be displayed here, ideally 15 to 20. Is there a setting somewhere, and if there isn't there should be.
Hello team,I can't find this function. Who can help me? Does a plugin need to be installed for this? BR https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/platform-performance/concept/c_RunSystemDiagnostics.html
I was trying to run a report under asmt_assessment_instance to get: All surveys (responded and not-responded)If responded, show response. However, I can't seem to find the right column to show the response. Can some point me to the right direction?
I am trying to create a formula indicator as follows: HR Cases/Employee Count. The current breakdowns are HR Service and user country. The issue I ran into is HR Service does not exist on the right side of the formula (employee count). What I am tryi...
Hello, We need to calculate age of work in progress/active incident tickets , so that the tickets can be displayed/sorted on basis of age in dashboards. I see there is a duration field which calculates duration only when ticket resolved/closed. Pease...
Hi Everybody,Context: Group management is a mess and we are doing some data clean up. I work with reporting and would like to make a report to find if the group manager is also in the same group member list.I have tried in tables below but cant find ...
Hi I want to change the title of a static content block on the dashboardAlthough the content of the title can be modified by modifying the contents of the Portal Preferences tableBut this is not a good approach.Is there any good way?Thanks
Hello, I am looking to build a report, that is looking for the average number of active incidents that were assigned to a specific grouping of assignment groups each month. Trying to get an understanding of our ticket load per month, Thanks in advanc...
