Hello, is there a way I can extract the count of the assets assigned to a user? One of our users is trying to trace the people who have more than one asset assigned to them, but we don't seem to reach the result. From the table alm_asset I can set a ...
In both Analytics Hub and Scorecard PA widgets there is a star at the left most column for favoriting the indicator or indicator/breakdown. What is the purpose of this? Where can I find or even filter by my PA favorites?
Our reporting team is looking to build an interactive filter on the Incident’s [caller_id] field, so that a report consumer can filter the incidents by Caller. However, the display value is currently Name on the [sys_user] table. So the report consum...
In our development instance we upgraded from Vancouver Patch 8 to Washington DC Patch 1 Hotfix 2. We updated all plugins. We went to the Performance Analytics Migration Center to start moving our content only to find that the Migration Center is not ...
Hi everyone, I have a historical snapshot of 12 months of incidents with SLAs captured from a table. I then created multiple indicators with conditions like "created this month," "created last month," "created in the last 3 months," etc. to visualize...
Looking to create a report on the HR records for their activity. For example show all employees that are in X assignment group and what their activity is per distinct record so did they transfer, did they add a work note, did they close the case, ect...
Hi Community, In the change calendar report we have the highlight based on field as a OOB field in that list it shows default fields how do i add more fields like category and subcategory if user selects category it has to show change number,short_de...
I am trying to develop below attached report,But not able to find how can I show 2 columns of different months for a assignment group.Tried everything but not able to achieve the desired result. Thanks In Advance
Hi all,I have modified this script I found to try delete multiple records but so far it fails.I am going to be using the scripts background function as it is just a 1 time event. The records are before the 1st of April so I added an encoded query. Ca...
Is it possible to see the 2nd Breakdown in a Performance Analytics Breakdown widget? I'm trying to achieve a pivot table style with the structure below: -Assignment Group 1 --User 1 --User 2-Assignment Group 2 --User 3 --User 4This question seems to...
Trying to change the direction of the Dial Chart in Performance Analytics. How do I flip the direction? Below is the formula I am using: [[Outage.Duration.Sum.Digital]]/[[Outages.Opened.Monthly.Digital]]/1440 This is my chart visualThis is what I wou...
I have created two barchart reports "Aging Tasks" and "Aging Interactions". We have over 100 Assignment Groups and I want to send those two reports, weekly, to all those Assignment groups individually, including the reports showing only data relate...
Hello,I created a page in "CSM/FSM Configurable Workspace" which looks something like below :I have added multiple tabs and added different reports in it. Basically this page is supposed work as dashboard.I noticed that report drill down is not worki...
Hi everyone. I am making a dashboard on performance analytics. I have some data visualizations and one example is a critical priority single score. I also have interactive filters such as group, state, priority, etc. How do I make it so that a specif...
Hi all, I have a requirement to get the average duration of closed incident for last 12 months using incident metric table. I have created two automated indicators one is summed of all average duration and another one is count of incident.And created...