ESC Portal
Hello Team I have 4 widgets in employee center portal i need to merge 4 in 1 widgets .every widgets associated with link .
Forum Posts
Newly created form fields not showing up in HTML template variables, BCM application
Hello, In my form, I created two form fields: region and building, and I want these fields display on the pdf report.I have created a new HTML template to generate pdf documents, in the "Select variables" list, I am not able to find the newly created...
Resolved! Report to calculate total active incidents per day irrespective of created or resolved
I want a report which can calculate total active incidents per day irrespective of created or resolved. How can i achieve that?
Analytics hub data doesn't match with Show Records data for Time unit Indicator
Hi Guys, Pls help me understand how the Analytics hub Overview Score is calculated as I could see data mismatch between overview and Show Records. @Thomas_Davis @AndersBGS
Error while sharing dashboards
Hi-- I'm getting the below error in Washington every time I add a user or group to the Dashboard using the "Share" setting. What does it mean and what would cause this?
Resolved! Sorting a Pivot Table by the Total Column
Is it possible to sort a pivot table report based on the total column? I have a Pivot Table showing Incidents by Source Type and Category. I would like to sort the report by the Total Column so we can see the highest to lowest hitters. I have see...
Multiple count in a single Count Widget
Hi All,Is it possible to add multiple counts in a single Count Widget in reporting on the dashboard.PFA for more details. Green highlighting : Total Count of the groupsRed Highlighting : Group with no members Thanks in advance.
Reporting on Incident Metric Table For Assignment Groups
Hi All, My query is to check if an incident has been re-assigned to another team by the SD team. Only two groups are involved SD and Infra Team. I need to get the list of incidents re-assigned to infra team by SD team. Is there a way to do this on in...
Resolved! On what dashboard is the widget placed?
Hello all! I need to figure out on what dashboard a widget is placed but I can't find a solution to it. Does anyone know if there is a table that shows the connection between widgets and dashboards or widgets-tabs-dashboard? Or is there another solut...
Resolved! Error while sharing dashboards
Dashboard owners are getting a dialog after adding users and assignment group to share their dashboard. The message reads: " When changing dashboard permissions, dashboard group permissions no longer apply " What may be causing this message and what ...
Business Elapsed Percentage progress bars
For some reason 'Business Elapsed Percentage' is not displaying the progress bar for reports using the Incident SLA table whilst it is for those using Task SLA I'm certain it has worked correctly for reports on the Incident SLA previously. Please see...
Occurences of KA articles - Analytics
Where is this data being sourced from: and Shouldnt all of these dashbaords have the same source because the total count of these is not matching up? the total is 10.2 K? but the article title and sys only ~9000 odd.
how many times is the database queried during job execution?
- Two Indicators based on the same Indicator Source- No configured Breakdowns- Collection job that includes the above Indicators configured as follows:-- Relative start: 30 days ago--Relative end: 1 day aggo-- Run: Daily Based on the above, how many ...
Dynamic titling on drill down reports
I have a report with a couple of drill down layers. The initial report has bars, the first level drill down a doughnut and the third level is a list. I can give the first two individual names in the Style tab. I can't do the same for the list becau...
Performance Analytics - No data older than 8 months is being shown
Hello all,Hopefully somebody can help with the following.Any help would be much appreciated.Description of the issue:I want to see the historical trend of open incidents. For example, how many incidents were currently open on 1 June 2023.Currently th...
