Hello, I am trying to create a report to show the results of select assignment groups with fewer than 20 tasks (incident, change, problem) assigned to them in the past year. My goal is to see which teams in my company are not using ITSM. The part I...
Hi Friends,I'm seeking guidance on the order of configuring components to build a performance analytics dashboard widget. Could you please advise on the sequential steps for the following items:IndicatorsIndicator SourcesBreakdown SourcesJobsWidgets,...
Hi,I am struggling with one issue.I need to measure value of one field ONLY if certain conditions are met.Good example would catalog task table and tracking value of custom field called vendor when state is 'on hold' and on hold reason is 'awaiting v...
How to schedule a performance analytics widget to the users
Hi all, We've just recently been granted access to and started using Function Fields in reporting. However, our platform architect recently threw a flag on our usage after noticing that our function fields were modifying table structure by adding Dic...
Hi AllI want to calculate and create a report on Time taken between 'awaiting acceptance to close complete'.I have tried Metric definition which doesn't give you historic data. Tried audit tables but due to huge data the performance is low and it is ...
Hi All,Im still learning on flow designer and would like advice on the use of sub flows. In this case would a sub flow be able to loop to approvals needed then create SCTask at the end My requirements;If Request type is one of Create/Update , Data f...
Hi Guys,I need to change the order of this time series columns, which are stacked.We have the blue column with the current ticket backlog, red with opened ticket this month and the green with closed tickets. The grey line is the target for the backlo...
Hello All,I have a query related to the Platform Analytics Workspace reports. I am seeking information on the table name and configuration that holds the datasource information for reports created within the Platform Analytics Workspace.Since we have...
I have experienced some issues with tabs on a dashboard.1) When creating a new tab on a new dashboard it gets a random name (maybe related to a name on a dashboard that recently has been created)2) If I have renamed the tabs in a dashboard, sometim...
Dear community, I'd need your help on the following report requirement. How can I make these kind of reports. I do not have much Idea as I am new in ServiceNow. Thankyou in advance.
Is there a report that will show you the groups in your instance along with the users within the groups?
Working on Wait Time Reduction for delivery of Requested Items from the Service Catalog.I am comparing FY23 Q1 to FY24 Q1 - for a single request itemIn FY23, 190 requests were Closed Complete, avg duration 201 hours (automated indicators working fine...
Hi all,I have a request to breakdown our HRSD / HR Manager PA reports on Agent level. By default, ServiceNow delivers a breakdown called Agent. But this breakdown has a source whereby hardcoded is looking to all people within the user story that are ...
I am gathering performance analytics from the sysevent table looking at specific events. These events have a userID associated with them and the param1 is also the user's sys_id. I am struggling to create a breakdown that will allow me to break down ...
