Hello, I have a table (doesn't extend Task) in a scoped app that has a "State" field which I want to keep track of time of how long a record spends in each of these states. In the ServiceNow documentation for Metric definitions I found the following:...
I'm in a really awkward position; I am a UX Researcher just been brought onboard to improve the UX of Service Now offerings for a government agency - however due to massive budget cuts everyone involved with setting up Service Now for us were let go...
I have a dashboard that shows different aspects of services, incidents, releases, changes and outages. I have a custom interactive filter that gives the count of incidents based on partial service name using the script below. I would like to update t...
Description :I Need to create a PA Widget where i should give element as create Date. I could not be able to do that.Appreciate for any help
In the past, I've built an interactive cascading filter in reporting that will populate the "Assigned To" list with the members of the selected "Assignment Group." With Platform Analytics, I don't see those filters anymore. It appears that since one...
Hi! Has anyone worked with store app CCO Dashboard earlier? Could you please provide any useful links/docs on this please? I could find very limited info about this, both on the guided setup and on the installation docs. link below:https://store.ser...
Hi, I want to set the sys_id of the target record to the variable of record producer.I've seen other community articles that say this is difficult, so I asked if it was updated with the latest information.In case it is still difficult, I will write w...
@martapenzo as per Academy session on Jan 8, 2025 I am contacting you. We have had complete failures while trying to use the migration tool for Platform Analytics. We've done lots of analysis and testing and we keep on hitting a wall. Any help would ...
I am attempting to replicate an existing Core UI Performance Analytics score widget in Platform Analytics. I am replicating the widget, not migrating it. I am specifying “By Fiscal Year Sum +” as a metric, replicating what is used in the Core UI ve...
I have a filter on Configuration Item which will be pointing at a table with 33 million records. I don't want the filter to pre-query the table, instead I want it to wait until the user begins to type the CI name before any query is performed agains...
Hi,After some online research ,I've read that in Zurich release all core UI analytics content (Dashboards, reports and performance analytics widgets) will be automatically migrated to Platform Analytics. (The new dashboard functionality).Now it is op...
Hi Team, I want to schedule a report wherein, whenever a ticket is assigned to that group (can be old or now. does not matter), an email should go out. Can you pls help me on this.
I've added a custom event on a widget in our Service Portal, is there anything else I need to do to see this information populate the User Experience Analytics dashboard?
Need catalog tasks report that shows me all (OPEN) records that HAVE NOT been updated > 48 hours.
Hi,Is there are way to make interactive actions to actually point the user to for example Service Operations Workspace instead of the core ui when clicking on a visualization? We have many users that wish to use the dashboards but they are not normal...
