Hi to All,I would like to understand better, when we are using Active is true condition? If I'm looking for open incidents on this month do I need to give this condition? and additional do I need to choose also incident state is one of new(assigned,....
Hi there, We have a requirement for an aged incident report as a time series. So it would show lines for incidents less than 7 days old, between 7-14 days, between 14-30 days etc. over the last 2 or 3 years. We've tried setting this up in PA with lit...
I have a very simple formula indicator which just add a couple indicators together. [[Number of New IT Incidents]]+[[Number of New IT Problem Tasks]]+[[Number of New IT Catalog Tasks]]+[[Number of New IT Feature Task]]+[[Number of New IT Change Task...
Hi there. How do I go about exporting a filtered simple list from a dashboard built in Analytics center? I see if you click view all it will bring you to all records with an export option at the top but I do not see it allowing from the filtered vie...
I have followed all the instructions and can't get a word cloud to work. I setup the text analytics, make sure it's part of a job, make sure the job has text collection, but when I try to create a widget, there are no indicators to select. If I try...
Is there a way to create a custom time series , e.g 14 day average/sum.Many thanks
Hello PA Community, In Platform Analytics Workspace I want to build a dashboard using the Technical Editor and then Certify it for divisional use. I want these dashboards pinned undre the Certified section for easy navigation for my end users. Issue ...
I need to develop a specific question for change requester to answer whenever they are submitting a change request. This question however, is customized and not OOTB field, can I make this question mandatory with a condition to limit to specific busi...
Where can we find a consolidated list/library of Out Of The Box PA widgets, dashboards and reports?
I want to build an indicator that shows the average time (days or hours) that demands are in each state. The purpose is to identify bottlenecks in the demand's flow. Performance Analytics only have indicators with the entire time (from start to end) ...
Hi there, We are looking to explore options for Reporting. In the past our team was using Tableau reports connecting to old applications. Now once we moved to ServiceNow we are looking for options and the native reports are not that great compared to...
Hi folks,I'm trying to display the uptime of our service for our customers in a Performance Analytics dashboard. I thought this would be relatively simple, but little did I know. Is there anybody who knows wether this is possible and if so, how to do...
I have created a database view that enables me to report on record producer variables using the question_answer and incident tables. That's working great, but I also need to be able to filter reports based on what record producer was used, so I was h...
I've built a dashboard with two interactive filters. It shows outage and other statistics for a business service for a specific time frame. That's the two interactive filters - "Business Service" (filter based on reference) and "Time Range" (filter...
Hi guys, bit of a complex one here!I have a dashboard with multiple reports on it that are all following an interactive filter.So the user selects an Entity (sn_grc_profile) and all the reports underneath are filtered to show only things associated t...
