Unable to view extended fields on reports although available for reporting

[Irston Antao]

Hi,

I am trying to add an extended field  Overview [Incident] to  a report created against Problem task by dot walking Problem task -> Problem -> Parent -> Overview [Incident]. As shown below i was able to select the field for reporting but on clicking Save or Run, the field doesn't show up on the report and is automatically eliminated from the Selected fields list. 

Below is the generated report without the Overview field.

Not sure why this is happening is it a bug or am i missing out on a property.

Regards,

Irston

[Ankur Bawiskar]

Hi,

can you try to clear instance cache using cache.do and then logout and login again

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Bhagyashri Sort]

Hi,

 Please refer below link,hope this might helpful to you.

https://community.servicenow.com/community?id=community_question&sys_id=b67ceaffdbd55f80fc5b7a9e0f96196c

Make it correct and helpful.

Thanks

Bhagyashri Sorte.

[Irston Antao · Accepted solution]

Turn out this is a known error with NewYork Patch 7 https://hi.service-now.com/kb_view.do?sys_kb_id=9d46eea5db8150d4190dfb2439961925