Hello, here is the reference to official ServiceNow documentation:
Types of tracking consent policies in User Experience Analytics
If I understand correctly, there is a Basic and Advanced tracking.
The default consent policies for Basic tracking are dependent on the end user's geolocation.
When user opt-out of the tracking, his actions are not tracked and therefore not included in KPIs.
If my answer helped you, please mark it as correct and helpful, thank you 👍
Martin
