Users are unable to see contents of Dashboards in Prod

tracydavis · ‎01-25-2017

I've created a couple of PA Dashboards. Some users can see the contents, but others just see blank pages (although they can see the Dashboard name in the drop down select box).

They have access to all the reports and content as well as to the Dashboard. Odd thing is, they can see it in the subprod environments, just not in Prod.

Is anyone else experiencing this problem?

gertjankrab · ‎01-26-2017

Hi Tracy,

this is related to PRB681077.

You can work around this:

- go to a form (any form will do)

- click on "More options" (the three dots in the header of the form)

- choose "Toggle Template Bar"

After that the dashboard will show the widgets and the content.

Regards,

Gertjan

View solution in original post

tracydavis · ‎01-26-2017

Got it!!! I can get to the toggle template bar from the users profile by looking at an incident. Thank you! Although this is not good if I'm going to have to do this for each user, and also try to identify which users have the issue! thank you!

niharika2123 · ‎11-06-2019

Hi All,

I know this post is 3 years old. But I am facing this issue currently and is it related to the patch upgrade?

We are in Servicenow Madrid and we recently had a patch upgrade on production. When I followed the workaround steps, I am getting "no templates are available".