Breakdowns and Grouping Breakdown Elements - assignment groups

[Kerry10]

Hello,

I have a dashboard set up and have collected all of my data for incidents, and it looks great. The only issue is that I want to see this dashboard for only a specific set of assignment groups. Our helpdesk team consists of about 5 assignment groups, and I would like to see the data for only those groups, all at once. 

I know a breakdown already exists for assignment group, but I am struggling with 2 things:

1 - In order to get the widgets to follow the breakdown, I check the 'follow element' box. However, one of the widgets (open incidents) contains widget indicators, and these indicators are not following the breakdown.

2 - Is there a way to group breakdown elements? For example, instead of selecting the group 'helpdesk' in the breakdown, I would like to select the groups 'helpdesk' or 'onsite team', and see data for both.

Any help is much appreciated!

[Slawek_Radziewi · Accepted solution]

Hi

1. I am not sure what are you talking about. Please attach some screenshot. If there is no breakdown in indicator related (mapped) to breakdown on top it will not follow.

2. It can be quite hard because you will need or create indicators with filters only for these groups or create breakdown source based on Bucket where you will group data based on these groups. 

I have created bucket for different mix of groups:

Then you create breakdown source using this bucket.

After that you create breakdown and define script which will put groups you need into Buckets.

Script you write can be similar or any just to define values for Bucket.

function getGroups(assignment_group){
	switch (assignment_group.name.toString()){
		case 'ServiceDesk 1':
		case 'ServiceDesk 2':
		case 'ServiceDesk 3':
			bucket = 0;
			break;
		case 'NOC':
		case 'Tech Communications':
			bucket = 1;
			break;
		case 'Tech Database':
		case 'Tech Operations':
			bucket = 2;
			break;
		default:
			bucket = 3;
	}
return bucket;	
}
getGroups(current.assignment_group);

[Kerry10]

Thank you for your response! 

As for 1 - I was able to accomplish what I wanted by setting 'follow element' to true on the widget indicators. (the field was hidden on the form but visible on the list view)

for 2 - I like this idea of creating buckets, because I'm sure this won't be the only bucket of assignment groups I will need to report on, and I would like to avoid duplicating a ton of indicators. I was able to create the bucket group, breakdown source, and breakdowns as you specified. However, it is not reflecting on my dashboard. Do I need to re-collect the data? If so, how do I ensure this breakdown is now collected?

[Slawek_Radziewi]

Exactly. You created new breakdown. It means you have to add it to indicators and recollect data as far in time as you need.

[Zabeeulla1]

Hi Slawek,

We have a similar requirement and this post helped me a lot.

I have created a PA script with switch statement and corresponding bucket group(others element in bucket group captures default switch cases).

But when I use this as a breakdown, The indicator job is capturing other groups count under others(bucket group component which captures default from PA script) and adding up to the total records captured as part of the job.

Is there any way that i can exclude all default groups from being captured by the indicator??

Any help is appreciated.

Regards,

Zabee