Values are not showing in report

[Omkar Ranjane]

We have created one report on "task_sla" table.

We are trying to show assignement_group,assigned_to values from task.

we dot walk to that field.

Values are visible in report from admin view but not from agent/itil/non admin view.

ADMIN VIEW

NON ADMIN/ITIL VIEW

Can anyone help in this case.

[Ankur Bawiskar]

Hi,

possibly that user is not having READ Access allowed on task table?

Did you check that since all those 3 fields are dot walked from task table and shown in report

Regards
Ankur

[Omkar Ranjane]

I provide read access to user on task table still no luck

[Ankur Bawiskar]

Hi,

did you check those fields are having individual field level READ ACL which are blocking?

if it's working with admin then definitely ACL issue

Regards
Ankur

[Musab Rasheed]

Hi @Omkar Ranjane ,

Customer may not have read access to see those fields, Please create ACL and give them read access for respective fields. Mark my answer as correct if that helps.

Regards