Values are not showing in report
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04-21-2022 11:52 PM
We have created one report on "task_sla" table.
We are trying to show assignement_group,assigned_to values from task.
we dot walk to that field.
Values are visible in report from admin view but not from agent/itil/non admin view.
ADMIN VIEW
NON ADMIN/ITIL VIEW
Can anyone help in this case.
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04-22-2022 12:44 AM
I provide read access to user still no luck
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04-22-2022 09:17 AM
This is related to report view ACL. Sharing the report is not sufficient, users need to have read access to the tables and fields
see this Document: https://docs.servicenow.com/en-US/bundle/sandiego-now-intelligence/page/use/reporting/concept/report-view-access-control.html