Values are not showing in report

Omkar Ranjane
Tera Guru

We have created one report on "task_sla" table.

We are trying to show assignement_group,assigned_to values from task.

we dot walk to that field.

find_real_file.png

Values are visible in report from admin view but not from agent/itil/non admin view.

ADMIN VIEW

find_real_file.png

 

NON ADMIN/ITIL VIEW

find_real_file.png

Can anyone help in this case.

6 REPLIES 6

I provide read access to user still no luck

This is related to report view ACL. Sharing the report is not sufficient, users need to have read access to the tables and fields

see this Document: https://docs.servicenow.com/en-US/bundle/sandiego-now-intelligence/page/use/reporting/concept/report-view-access-control.html