Hi Adrian,
That's a very common challenge with Performance Analytics (PA) dashboards. You're right, the default behavior can be restrictive. You don't have to hardcode filters, there is a better way.
The best approach is to use Dashboard Filter Overrides. This feature allows you to selectively apply or ignore specific filters for each widget on your dashboard.
How to use Dashboard Filter Overrides:
Open the PA Dashboard you're working on.
Click the "Edit" button (pencil icon) in the top right corner.
Go to the widget that you want to apply a specific filter to (e.g., your "Unassigned Incidents" widget).
Hover over the widget and click the "Edit" button (pencil icon) that appears on the widget itself.
In the widget configuration window, click the "Filter" tab.
Look for the "Dashboard Filter" section. Here, you'll see the option to "Override dashboard filters". Check this box.
Once checked, a list of all available dashboard filters will appear. You can then specify which filters the widget should follow and which ones it should ignore.
For your "Unassigned Incidents" widget, you would select the 'Assignment group' filter to be followed and de-select the 'Assigned to > Manager' filter.
Save the widget.
Save the dashboard.
By doing this, your "Unassigned Incidents" visualization will only follow the Assignment group filter, and the "Assigned to" filter will be completely ignored for that specific widget.
This method is much more flexible and avoids the need for hardcoding or creating separate data sources, which simplifies maintenance and ensures your visualizations are accurate.
I hope this helps!
Thanks & Regards,
Muhammad Iftikhar,
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