Where is the CSAT score stored?

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01-31-2019 10:30 AM
I would like to know if the CSAT score reflected in the Customer Service Executive dashboard is stored in a table? If not, how can I have access to the CSAT score overall? I want to use it for my Alexa integration.
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Performance Analytics
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01-31-2019 12:43 PM
Click on the number and it will show you the details that were used to calculate it. Looks like a standard report so you can access it via the Aggregate API pretty easily.