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Where is the CSAT score stored?

SNnewbie2
Tera Expert

I would like to know if the CSAT score reflected in the Customer Service Executive dashboard is stored in a table? If not, how can I have access to the CSAT score overall? I want to use it for my Alexa integration.

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1 REPLY 1

Adam Stout
ServiceNow Employee
ServiceNow Employee

Click on the number and it will show you the details that were used to calculate it.  Looks like a standard report so you can access it via the Aggregate API pretty easily.