PA Alerts for errors
All,I have PA alerts coming out everyday. I had a look at some of the errors but do not know how to resolve them.Most of them are indicator with sys ID xyz not found.Is there a way to resolve this? What is the best way?TIA!
Forum Posts
Is it posible to have more than 2 filters in Platform analytics
As part of one of our platform analytics dashboard we would like to offer a more modular approach to allow the users to see specifically what they want without having to rely on maintaining and displaying multiple different indicators. To do this we ...
Interactive deselect on graph chart legends only works if both group by and stack by are selected
PA dashboard with any chart type doesn't allow clicking the legend item unless there is a Group by and Stack by field filled in.Tested in Zurich and with options enabled for Chart interactions.Would there be a workaround for options to enable without...
PA Breakdown - dependent value
Hello everyone, I have a requirement where I need to show report based on 2 breakdowns. 1. Group (assignment group)2. Group members (assigned to)In analytics hub, if I select a group, in the assigned to breakdown it should show only the members from ...
Show Assignment Group Members in “Assignment to” Using Performance Analytics
Hi All,I am trying to display the members of an Assignment Group dynamically in the “Assignment to” field using Performance Analytics and Breakdown.What I want to achieve:When an Assignment Group is selected, the PA indicator should show all members ...
Dashboard element of "Filter Group" doesn't have add to library feature
Trying to add a "Filter Group" element from a PA dashboard to a library and the option isn't available. The add to library option is available for all other elements. Is there a workaround for this?
Show tickets created via the customer portal
I have been asked to create a dashboard showing all tickets that have been created via the customer portal. However, i cant find any fields to search on for this. Incidents are easy as there is a source field but Service Requests don't have anything ...
Resolved! Calendar report - Work_Week view doesn't have the correct days
Hi, When I add a Calendar Report visualization the work week view goes from Sunday to Thursday instead of Monday to Friday and I'm struggling to find the place to define it.I've added a calendar report to a par_dashboard like so:Platform Analytics ->...
Calculate the 90th percentile using the Performance Analytics Indicator
Hi everyone I need to configure an indicator to calculate the 90th percentile of a duration field. Can someone guide me on how to do this, please?
step 6 in the lists and filters lesson
On step 6 of the lists and filters lesson I only see I have 9, 1-Critical rows to change the state to In Progress. Also, when i try to change the state, I receive an error message saying security prevents writing to this field. Please advise.
Resolved! can't configure colors in platform analytics
I'm trying to change colors on my dashboard elements in platform analytics, but I can't.When I click on the down arrow on Colors, all I get is a spinning circle and it never clears and displays color options.Earlier I found a KBA from ServiceNow that...
Resolved! How to generate a report to analysis the RITM stage, approver and approval duration
Hi community, I have request to generate a report to analysis the duration of each stage in RITM level, together with the approvers in each stages. I could find the metric_instance to calculate the duration of each stage, however, i could not find a ...
Dashboard visibility issue in Next Experience (domain separation not working?)
Hi everyone,I’m currently working with Next Experience / Workspace dashboards and noticed an issue with dashboard visibility.In the classic UI, dashboard visibility can be controlled by domain separation.However, in the new UI (Next Experience), I’m ...
User Experience Analytics: Content cannot load in Overview
Hi,I wanted to try out User Experience Analytics for a custom app on my PDI. However, I didn't get that far since I don't even see the regular ootb data in the User Experience Analytics Overview. All widgets just show "This content could not be loade...
In Platform Analytics KPI Details Show Records - How do I export Records, Group on Fields, Add Field
I have Platform Analytics in our PROD environment. I have not yet migrated everything, but I have started using it. I have found a few things within the Platform Analytics version of the Analytics Hub for an Indicator (KPI Details in Platform Analyti...
