Hi, how do you measure state durations in PA? My metrics table collects every time a ticket changes states and has the duration timesSo far in PA I have created1. indicator source called 'metrics table PA' on my metrics table with condition 'created ...
Hello,
Can we build analytics on whats being seached on in the portal ? with performance analytics? is there an OOB feature to see what all workers are searching on?Also, same for what HRSD cases are being opened? if we can do analytics and find out what a...
Is there a way in analytics to see what the top ten topics or cases were last year or last quarter?Its a categorization exercise basically; but not sure if something is available OOB. before I dump everything in snowflake and run a python query?
If you are opening any table list view (e.g. incidents) and scroll down, the column headers are frozen so you can still see which is which column: However when you create a list report, the column headers are no longer frozen. Is there a way to do t...
Hello, We need Descriptive text on the dashboard, I checked with "Content Block" (static content) but it needs content_admin role. Is there any way we can achieve this without providing "content_admin" role to end user/Dashboard user. Please help me ...
Hello ServiceNow Community,I Am looking to create a report in the "license_details" subscription table, and I need it to display users' last login times based on their subscription type. Specifically:For subscription types labeled as "Approvers," I w...
Predictive Intelligence normally runs after insert/update using business rules. We are bringing this forward to the Service Portal form or on the incident form using client scripts. We are using the MLPredictor API: var MLP = new MLPredictor(); var ...
Hey there,I'm on the Vancouver release of ServiceNow and I'm a Performance Analytics Admin. I need help with a specific issue. I'm trying to create a report similar to the one I’ve attached, which uses two breakdowns/group bys. I need to achieve this...
Hello,I am trying to create a bar chart showing the Days on the X-axis and Count on Y-axis. I have not been able to because the days show as a field, so is there any way to create a bar chart that shows different fields in the X-axis?
Hello all, I would like to ask if there is a possibility with reports to show all bars (Priority 1 to 5) even there is no record so the value would be 0. Report is group by Priority. See below I have just one Case record with Priority 4 and I would l...
We want to avoid hovering symbol and drill down on a single score report on a dashboard. Do we have any options to do so?
Can we change the weekly frequency window from the default Sunday-Saturday to a custom window such as Wednesday-Tuesday? Our weekly Regression runs from Wed-Tue, So I want weekly data to see how many test cases passes/failed/skipped during the weekly...
Hi all, I saw the below post regarding adding Platform Analytics Dashboard viable in the HR Agent Workspace. However, it seems to only apply to dashboard built via in-line editor and not UI Builder. Does anyone know how to do the same thing for d...
I am trying to run a report that shows the total number of views for each KB article so we can determine which articles are the most used. The issue I'm having is that each version of the article shows up as a different line item, even if I'm using ...
