I have 3 custom tables - Request -> Deliverable -> Task. They are related to each other, but Task is not related to request except by way of the Deliverable (Deliverable -> Parent request) I have list reports for all 3 tables on a dashboard, along wi...
Is there a way we can have a week/month filter on Dashboard on ServiceNow instance ?example - I land on Dashboard and there is a field to choose show by Month/Week which when clicked will update the widgets (charts, trend, scorecard) on dashboard as ...
Hi Experts,In the latest version of ServiceNow, the dashboards are different. I can no longer add a report to the dashboard directly. I have to create a data visualization. Then, I can add it to the dashboard.Can anyone tell me how to convert a exist...
Hi, I want to change the visual task boarder header colour for each lane. Please assist with how i can change the colours for the different lanes. each lane for example pending - grey, open orange, work in progress - yellow Regards Ca
Hi all!I would like to ask for clarification about the ITSM Dashboards plugin (com.snc.pa.itsm_dashboards).1. What subscription is associated with the plugin?I checked on my PDI and official docs, but it is not really clear what subscription should b...
Hello, We are trying to create an Interactive filter which allows selecting a date range to filter the report. I found old posts with pieter_goris's custom filter script - https://www.servicenow.com/community/platform-analytics-forum/interactive-fil...
Hello. In a Dashboard properties, I've added the breakdown source and act as filter. Interactive filter is a Choice list type with the reference to Incident table and State field. Breakdown source refers to Choice facts table, Sys_id field, and has ...
Team, What table or tables in the database schema hold the variables and variable values? For example, when I view a Request Item there is a section called variables with fields and values. I am trying to understand what table or tables holds these...
Good morning, I have been tasked with creating a repot that captures printer, so hardware, and also queue name and IP address. I have the table, cmdb_ci_print_queue, but when selecting asset tag, it tries to pull that information from the queue/IP a...
I'm currently planning to implement Performance Analytics (PA) in our organization to track KPIs and analyze trends. However, I’ve read that Platform Analytics (dashboards and widgets) serves as a foundation for Performance Analytics.Would it be bett...
Title: Need Help with Signing User ID Using Private Key in ServiceNowDescription:We are attempting to make a REST call to MuleSoft from ServiceNow, and we need to pass the signed User ID in the headers to MuleSoft. To achieve this, we have a certific...
I am attempting to get a report for aged cases based off the last time a comment was made on a case, we were previously checking aged cases for cases not receiving an "Update" for 3 days but we want to specifically look for notes and comments instead...
Hello, My director has a very specific SLA metric requirement. We have a staff augmentation and will need to track the progress of the contractor team.I need to show for each definition (p1 resolved, p1 response time, etc.) what percent of each was m...
There is a scoped application for certain role users (Senior managers) . The managers would like to see a reporting dashboard as their homepage. There are many users with such role and the development team does not have admin access to the Prod. So, ...
We are building a series of indicators on the Time Cards table and we want to have a breakdown by the task type. I thought that I would create the breakdown source from the sys_class_name on the task table, but this does not seem to bring any value...
