I am working on an incident measure of "Percent Change of MTTR year over year" - with a breakdown by Business Service.The basic formula is:((MTTR This Fiscal Year-MTTR Last Fiscal Year)/MTTR Last Fiscal Year)*100When both years have incidents closed ...
Hello dear community, I need help: How can I recreate the yellow line (see the picture) so that the yellow line shows, for example, the average number of tasks for a given user? I hope you can help me. Thanks in advance
I'm working on sc_req_item to get total request / average duration / max duration / min duration per item. Currently the aggregation can only select one at a time for a report, is there a way to display all these (total request / average duration / m...
I would like to add a data visualization to a dashboard using an indicator as a data source which would show the volumes per actual display value (satisfied, dissatisfied and other values). I know how to achieve this using general reporting, I am loo...
I am creating a dashboard and wish to display this custom value, created in the incident table. But when the column is added, the name is displayed like this Do anyone know how can this column be renamed ? thanks
Hi Team, I had created 4 breakdown widgets and provided all of them as follow elements as 'True'.Now 2 of them does follow the elements of Dashboard breakdown elements but other 2 doesn't.I checked the indicator and breakdown mapping to make sure the...
Hello Guys! There is an original post since winter 2024 and no one could help Invalid Configuration Error on CIO Dashborad - ServiceNow Community, however in comments I see more people have this issue more and more.And now I am one of them.Maybe some...
I am currently working on adding filters to the dashboard. In the example below, besides the default values shown in the filter, is it possible to display additional columns?(For example: Currently, only code values like PRB000000 are displayed. Can ...
Hi,Used Radio buttons widget:<label><input type="radio" name="food_preference" ng-model="data.veg"> Veg</label><br> <label><input type="radio" name="food_preference" ng-model="data.nonVeg"> Non Veg</label><br> <label><input type="radio" name="food_pr...
Hi everyone,I’ve noticed that while the numbers in User Experience Analytics Dashboard My service portal application updating correctly(Session & Users Data ), the graph itself is not reflecting these changes. The values are definitely being updated...
Here is the scenario. My client has a field in the locations column named 'District' which is populated with a district number.This is just a standard text field, not a reference field (I wish it was). Is there a way to create a breakdown source ...
When working within a Platform Analytics Dashboard in the Analytics Center, I can see where to change the visibility of the dashboard so that it can appear in a workspace. But after adding the desired workspace to the list (Service Operations Workspa...
while opening the Analytic hub, we are getting error. (attachment added)indicator is availableCould any help me on this
Hello Everyone,I'm having a little problem with the following, I want to create a score where the type needs to be Real Time, my indicator runs on a time worked table [task_time_worked] and has the following columns: What I'm looking for is to create...
I have a set of dashboards that were created by an employee who has left the organization. I have requests to modify his dashboards, but I am unable to do so as I am not the owner (or an editor, or even a viewer) of his dashboards. And, I am not an...
