Hello everyone,I need to retrieve the information from the `business_percentage` field in the `task_sla` table to populate the `u_sla` field in the Incident form. If possible, I would like to retrieve the graphical representation with the percentage,...
I am looking to update the OOTB "No data to display" icon and text displayed on reports that are embedded into a dashboard. After reviewing a previous community post around the same ask, we updated the 'no_data.svg' image on the Images table, but it ...
I grant "public" role with viewer permission to one of my dashboards. When trying to access the dashboard from public internet, still be asked to login first to access the dashboard, why the "public" role doesn't work? Do I need to first "publish" it...
on cmdb_ci_server table we have 3500 servers. I need a report to be created when we pull 2 servers from the servers table and compare them. The differences should be highlighted. 1.pick 2 servers from servers list. 2.Compare all the column values an...
Hello, we have report, that shows WEB/CHAT/PHONE tickets created for This year.Problem is that it does not show chat and phone type ticket for One agent. If we make report period to 3 months, data is correct.Noticed that in the data table agent has n...
Hi -We've been making dashboards via the legacy method. Will older methods of making reports and dashboards continue to be supported? If so, for how long? Just trying to get some idea of when (or if) we should switch over to Platform Analytics vs ...
*Inside the performance analytics, I tried adding the data source.*For that I selected the table -> Then applied a condition -> Then Clicked on Run button*After that data is not showing below, Instead it is showing a message "The list of records c...
All- I would like to get insights into how others have managed reporting across their enterprise. There are always two schools of thought on centralization of data & reporting vs decentralization. Is there a middle ground you have found. My experi...
Is there a system property that allows setting the number of records that can be exported to excel in Platform Analytics?similar to glide.excel.export.limitIs there a way to add the CSV option to the file type ? (Currently list reports from platform ...
As the subject suggests, what are the OOTB roles required to view encrypted attachments? Running through some testing, we discovered that uploading attachments via the ESC portal, we get the option to encrypt or not encrypt the attachment on upload. ...
Hi, I need to create a trendline graph that maps Open vs Closed incidents against urgency. I think a double line graph would be the approach but I am unable to implement it. Is this approach doable and how could i do it? TIA
I am trying to build out an SLA report for a specific task table where I get the average business duration time for records on said table, and grouped by assigned to. In the most simplistic form, I want to show each 'Assigned To' user for the records...
Hello community,Does anyone know the plugin to update the layout of widgets in dashboards?I need to update to a modern viewer for the reports that we present.I saw that Xanadu has some changes, but i couldn´t find it.I would be grateful to anyone tha...
Hello everyone,I’m looking for advice on how to manage and provide visibility to employees regarding their planned work hours, actual work hours, and available vacation days using Time Card Management in ServiceNow.Here’s our setup and requirements:W...
I have created a report to show the incident created on Saturday for this month. I am getting correct count if I use score type, But I need a bar chart group by incident . For example for this month saturday is on 5 oct, 12 oct, 19 oct so far, so it ...
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