This is the field in the Task tableWhen I try to create the breakdown source this field doesn't appear :Also I just need the task type ( Incident, Request, Catalog Task and External Customer Support)Any advice will be welcome
Hi all, I'm creating a dashboard showing outages/degradations over a 12 month period. The column and single value charts are wildly different. For my column chart, this is what I have as the filters on the table 'Outage' Related record: Priorityis o...
We migrated the core UI analytics to Platform Analytics using Platform Analytics Migration Center, then we can't access original performance anlaytics any more, then how to create indicator?
When I use a VA chatbot to search for issues, it shows a list of knowledge base (KB) articles. When I click on an article, it first shows a snippet. Then, if I click 'Read More', it opens the full article in a new tab or window.Is it possible to skip...
I am new to Performance Analytics and struggle with creating new reports from scratch. We use Legal Service Delivery and have the Performance Analytics Content Pack for Legal Service Delivery. I am looking to create a performance analytics widget tha...
I'm building a dashboard and I need to find a way to have a metric for Change Tasks, to count by analyst the interactions with such CTASK, even if not assigned or close by them, I currently have a criteria for change task metric and group by Updated ...
We just migrated to Platform Analytics and also transitioned to HR Agent Workspace. We are experiencing several issues and wondering what the fix would be. Can someone help? When we go to the Analytics Center in HRAW > Dashboards > All OR Bookmarke...
I am trying to schedule a report using Platform Analytics Visualization but stuck due to non-editable list view and read only fields in backend form of table - snpar_sched_export_v_scheduled_export_visualization which is in private scope Navigate to ...
Hey Community, I'm hoping someone can assist with a dashboard filter issue I've having, as hopefully it's something simple I'm missing. There is an OOB filter (I assume from CSM) for "Account", which has the filter source set to the Account table and...
Hello everyone, I'm trying to get a list of RITMs where all the related sctasks are closed but RITM is still in open state. I'm not able to get this through report. Can you please suggest a way to get the output. Thanks,Sravani
I want to merge two table ( task_survey , survey_response ) for creation of report
I don't see anything in the interaction table or the interaction related record table.
What is the execution time measuring in the report_stats table? I understand that run time is the average execution time in milliseconds of all runs of the report, and recent run time is the average execution time of the report in milliseconds based ...
HI Community, I need to send an email to x@gmail.com when a checkbox in an incident form is true.In notification, condition i can put checkbox is true (when to send) but in who will receive im not sure how we can achieve this because i need to send t...