Hi there, I am trying to build a cascading filter in Platform Analytics that enables filtering by group and group members. When someone selects a specific group, or if the group can be pre-determined in advance, then the list of users that are in tha...
Hello,We have a requirement where we need to access to share reports for all the ITIL users.For that i given report_group role to all the itil users now user are able to share the reports but since all the ITIL users has access to share the other use...
Can an existing Dashboard be copied or moved to a Tab within another dashboard, i.e., I'd prefer not not to rebuild it?
Hi Team, I have requirement to create 3 reports using the same table. They are all using the same element "Created" as Range for the 3 reports. Report A and Report B uses the following Range: o 22 Days + : Redo 16 – 21 Days : Yellowo 1 – 15 Days ...
Hi Team, I am trying to implement this - When the user clicks on Device name mentioned in the portal, he/she should get all the details of that device from the 3rd party to our portal through api. how to implement.
Goal: User opens Platform Analytics dashboard and all data visualizations filter with the Assigned to as the logged in user. Then the user can select another user from the filter and all the data visualizations filter with the Assigned to as the User...
Need a Query For Calculating Mean time to resolve by month
Hello experts,We have a report on our service portal which points to a table which is admin only. When our customer clicks into the graph it says they dont have the relevant access etc.Is there a way to remove this drill down view and make the graph ...
We have created two Automated Indicators to collect the number of CSAT's received and the average score of each CSAT. Currently the Indicator Source is running daily and using a Formula Indicator we create an Average CSAT score by day/week/month/qua...
I am studying for my CIS PA exam and I bumped into something I do not really understand how it works. I have entered the pa_snapshots table and selected one random record just to see how the form is, and I think that I can understand what all fields ...
Hi all -- working on converting all our legacy dashboards to new Platform Analytics dashboards. On the bar charts (non time series) -- anyone see the Stack by option? I see Group by, but not Stack by like in old reporting. Old: New:
In the classic report builder, there is an option when using the time series line graph to 'Do not plot nil as zero' When you build a new report via the Platform Analytics Workspace, and create a time series line graph, it looks like the below when ...
Hi Everyone! I am pretty sure there is a way to do this, I just cannot figure out how. I want to create an Interactive Filter that will allow me to pull data by an Agent's name. I need the filter to look at Assigned to OR Closed by OR Opened by. R...
Is there a way to have a group able to modify scoresheet(s) scores? We do not want to grant pa_poweruser role to that group. The indicators have an option to have a contributor but only to a user.
I have created dashboard in both in line editor and ethical editor and an wondering if there is a way to get some analytics/insights on how many times the dashboard has been accessed and who has accessed it?
