ITSM
Hello,script to get the list of incident number according to all category . Can anyone help? Thanks in advance
Forum Posts
Resolved! Aging Report (between 14 and 30 days old only)
Hi Everyone, I am trying to create an aging report for incidents at least 14 days old, but less than 30 days old. For some reason, I am not able to come up with the right fields to produce this. Here is what I have so far:I've tried to add a closing ...
Filter Configuration in Platform Analytics
I’m trying to set up specific values for a filter in Platform Analytics, after converting a dashboard.For the filter source, I selected the relevant table and then the value I want to filter on are Topics.There are over 1800 values that fit this crit...
Why there is no records present in the sn_ci_analytics_st_trending_content table
Why there is no records present in the sn_ci_analytics_st_trending_content table even if we see the data in the trending contents under user search metrics in the conversational analytics but why those data is not visible in the backend table.
How to hide "par_dashboard_tab"
I have a custom dashboard with multiple tabs displayed in the service operation workspace.I would like to temporarily hide only some of the tabs. How can I do this?I set the field "active" of "par_dashboard_tab" to "false", but the tabs still appear ...
CMDB Query Builder
Hello, For Regulatory submissions we will need to build around 250 CMDB queries and then include them into their relevant CMDB groups. Is there a way that I can do something similar to ‘Save as…’ for CMDB query? That way it would save having to add ...
Duration of time by State "Open" and" Work in Progress"
I have been tasked with creating metrics for measuring the length of time a ticket is in the "open" state and "work in progress" state. Is there an out of the box way to calculate this metric? BTW I am using Washington DC. Thanks in advance for you...
Resolved! Report Migration Steps in Detai;
Hello Team, I was new to Reporting/ PA, can someone help me the step by step process on how to migrate reports and check if they were migrated correctly. Secondly how do find the right condition while configuring reports [once I put the condition ho...
"Invalid Task ID" while opening a Visual Task Board
"Invalid Task ID" while opening a Visual Task Board for Scheduled Changes. I cannot open the board, and I ultimately have to recreate the board from scratch. I was able to access this board for the last 6 months.
How can I Hide the PAR Dashboard tab?
I want to hide three tabs from my Performance Analytics Reports (PAR) dashboard out of six, is it possible to do so?
Decimal Precision on a Bar chart
Hi, I have a Bar chart that uses SUM aggregation of a field. By default the Decimal Precision is to 2 decimal places and it shows: But when I change it to It looks like this. Surely the two 00 after the decimal point should not be there? Any adv...
CMDB 360 Multisource | Add few more attributes in CMDB Multisource table
Hi Team, How can I enable more attributes to be audited via CMDB Multisource?
Resolved! Metric Reports
I have a requirement for a specific metric report. average length of time it takes for us to assign the ticketaverage length of time it takes to change status average length of time it takes for us to close the ticket I defined my 3 metrics. on the ...
Resolved! Platform Analytics Usage Stats
Are there equivalent tables such as dashboard_executions, report_stats etc within Platform Analytics so I can understand which dashboards and visualizations are being used and by whom?
PA: Can you set up a filter to use as an aggregator?
Hi Team, I have a dashboard that I've created using both tables and indicators - however I would like to define a filter as an aggregator. There are times this dashboard will be used with different aggregations - be them daily. weekly, monthly, quart...
