We are using AWA and I need to track the amount of time our agents are Available. In the past I have been doing this by pulling an excel report from the awa_agent_presence_history table and running some calculations. Unfortunately this is not meeting...
First, please note that I am not a developer, but an active user who is trying to self-teach due to low dev support resources. Appreciate any insights. Thank you! Question: Is there a way to show all goals and targets and filter that list by portfo...
Hi everyone, I’m from Frubs, a Pakistan-based eCommerce brand that sells premium medical scrubs for doctors and healthcare professionals. As we grow, we’re looking for smarter ways to automate our operations — from order management and vendor coordin...
Hi, Users are unable to see dashboards its showing below issues1)"Cant Display the Dashboard" 2) I tried migrating dashboard from performance analytics to platform analytics and the reports in the dashboard disappeared . When i check configuration ...
Hi All, I want to create a role which provides the user who are not having the fulfiller License they can be able to view the reports and dashboard. I have tried creating the role with ACL added pa_dasboard, report_view, sys_ui and sys_db_object. Sti...
In platform analytic dashboards, I see we can only add 2 fields for group by (breakdown) in the dashboard configuration (attached a screenshot). Is there a way we can increase the number of group by fields by changing any settings or preferences? thi...
Hello Team, I am facing issues in deployment of a Dashboard that is developed in platform analytics. I have created updateset and included every possible component in it, like tabs,canvas,widgets,indicators, breakdowns etc.there are around 103 compon...
Hi there. I am trying to add an expand/collapse section in my Advanced Analytics Dashboard but am no longer seeing the collapse container that I have used in previous dashboard. Has this changed with Yokohama and if it has can you explain to me how...
Having an issue with what I believe is a combination of things and could use help diagnosing for a solution:At play are:A Metric Definition (and associated instance table) to capture the duration a record has been in particular option/label/selection...
Hi all, I am working on Yokahoma and a PA dashboard for our client.I have an issue when I want to show items on a Heatmap using multiple filters, maybe others have a good solution for this.We are working with vulnerability response and want to show o...
Hi! I am trying to find out if there is a way to display breadcrumbs from the filter condition applied, to a simple list data visualization (or list visualization for Zurich). By default, the breadcrumbs appear to be hidden, but I am trying to make ...
I switched to platform analytics and made a List - simple visualization type data visualization. I left the "Maximum Rows" blank, thinking it would display all data or at least display all data and then have the same page options as the old report wo...
Does anyone know if there is a way to stop the simple list from using the task table as its default table. This table can be quite large with many active records in it. It would make sense for it to default to no table or a smaller table so that th...
Hi Team ,I want to review the security polices or certificates that allow direct/SSO login to the system. Thanks in Advance!
HELP! I am new to ServiceNow having devolped dashboards in both PowerBI and Tableau for many, many years (8+). I know that, in these other platforms, what I am trying to do is simple but, in ServiceNow it is either a) very complex and/or b) I am mi...