Hi ThereWe have PA premium and I'm looking at creating an Incident backlog report. Just wondering what approach people used? I see there is the Widget - Incident Backlog Growth. We want to see the breakdown by Assignment groups, so I created a new in...
Hello, I am trying to create a PA widget that has a dynamic filter (show cumulative costs of a single project). Then I want to add this PA widget to a Service Portal page with the "Performance Analytics" widget. However, there does not seem to be any...
Hi All, I have a request to create a report while removing the Weekends and pulling ageing report. I was able to remove the weekends by using the trend filter, but now just looking into how to pull the ageing of the incidents. I have tried "busniess ...
I am not able to see any graph or visualization, it is just showing blank, i tried everything bar, piechart, donut etc for everythinh it is showing emptypls help me with it
I am looking for a way to output the results aggregated on Performance Analytics in CSV or Excel, as shown in the table below. Breakdown1Breakdown22025-012025-02(Score date)Department ADepartment A-1(Breakdown2 and 2025-01 Scores)(Breakdown2 and 2025...
Attempting to access /analysics on my instance displays the error, "Sorry, an error occurred or this page isn't available." Anyone have suggestions how to better understand and hopefully resolve this error?
I have activated the below plugins, expecting to view all the dashboards that come out-of-the-box for Customer Service Management. However, I am only seeing one Customer Service dashboard (refer screenshot). Content packs that have been activated:1. ...
I tried to modify the ootb measure for a RITM open to close:By changing the opened_at to approval_set fieldBut I receive this error:Not sure what's wrong about this.
Hi, I have recently started migrating PA dashboards to Platform Analytics and my understanding was that reports in the dashboards would migrate to become Data Visualizations. However the migrated reports do not appear in the Data Visualizations Libra...
Hi, I have started to use new dashboard in Platform Analytics and looking for stacked column view with breakdown.Before switching to Platform Analytics, I can see stacked column view like belowNow, when I drill into KPI Details from the Platform Anal...
Hi Folks, I would like to know how to create a Weekly trend report on Average Response time and for past 12 weeks and similar trend report on Average resolution time. Please guide me in this case, and appreciate your help Thanks in Advance, Regards...
I have two bar charts that show case "Status" values as different colors. How can I make them the same?Closed Complete is blue on one chart and orange on the other. Work in Progress is orange on one chart and hot pink on the other.You get the point...
could anyone pls help, i need this kind of report... x axis is the user fields and y is the number of visits to the portal..
I want to create a report to find the top 10 CIs (by numbers) in the incidents raised for a month. Can someone help
I have this ask from the application team. we have many servers. Each server having agent running. We need data of checks running in all the servers by using report (view\run).The data should be visible in the same table. Please help me on this. Whet...
