Wrong Data Displayed on the Analytics Hub

EpenetusN
Tera Contributor

I have a filter on my Report source to only show tickets for March but on the indicator when i click show records, the records are for february. What could be the issue? 

 

4 REPLIES 4

Dr Atul G- LNG
Tera Patron

Any screenshot? Did you run the jobs for thsi (if any)

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Mark Manders
Giga Patron

With this very limited information, it's probably something wrong in the configuration.

Please share more about what it is you are doing?

 

If, for instance, you have a report source stating 'resolved in March' and your report itself is trending by 'created', you will see the tickets that were created in February (or even earlier), but resolved in March. But that's just making assumptions.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

AndersBGS
Tera Patron

Hi @EpenetusN ,

 

As others have stated, please provide additional information in relation to your configuration. We have no clue based on current limited information.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

EpenetusN
Tera Contributor

Initially i used the condition : created on Last Month  on my report source, i used the Same on my indicator source. Then for the Job i use a relative start and a relative end, 1 months ago. 
This caused my indicator to only show february score despite me needed the march one as well, 

I was able to fix the issue, by having the Condition : created on Last Month, on the indicator itself. For the indicator itself it remained at Relative Start/ Relative End: 1 months ago. 

That fixed my issue.