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ServiceNow governance​

Governance is a decision-making framework that defines how ServiceNow® strategy, portfolio, and technical decisions are made and who has the authority to make them. Good governance streamlines the decision-making you need to clearly define how your organization should use and manage the Now Platform.​

Get smart quickly​

Success Video

Establish ServiceNow Governance

Watch our five-minute video about establishing ServiceNow governance at your organization.

Executive Briefing Deck

Establish ServiceNow Governance

Get a quick overview of how to establish ServiceNow governance at your organization.

Frequently Asked Questions

Establish ServiceNow Governance

Get answers to common questions about establishing ServiceNow governance at your organization.

Success Toolkit

ServiceNow governance implementation

Use these templates to jumpstart your ServiceNow governance design and implementation.

Resources to get you started with governance

Prepare to set up governance
Build your governance model
Define your governance policies
Prepare to continuously improve governance
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