Report in Servicenow

vidyajadhav
Tera Contributor

‎12-04-2024 04:20 AM

Hello I need to pull the report for the Incidents Auto resolved which were in state of Awaiting Verification

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-04-2024 04:24 AM

Hi @vidyajadhav 

 

Here 2 things, we can put state condition but how or what is the process of Auto resolved in yoru instance. Means what is the identifier you use to see that this incident is auto resolved.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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vidyajadhav
Tera Contributor
In response to Dr Atul G- LNG

‎12-04-2024 04:27 AM

I can see the Incident is auto resolved by System Administrator in work notes only and then after 7 days its turns into closed state

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to vidyajadhav

‎12-04-2024 04:31 AM

Hi @vidyajadhav 

 

After 7 days, it moved to closed, not resolved.  So do u need a report of these kinds of incidents?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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vidyajadhav
Tera Contributor
In response to Dr Atul G- LNG

‎12-04-2024 05:31 AM

i need a report which shows that how many awaiting verification incidents was auto resolved

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