serviceNow XML

[maheshrocks]

Hi Team, when I try to export the XML file prod I am not able to perform that activity with out admin role and please guide me what is the reason behind it

Regards

Mahesh 

[lpruit2]

Greetings @maheshrocks. I will include some ServiceNow documentation that provides additional information about your question.

KB2535893 - Export xml option is only available for admins. 

Export data to XML. 

Within your instance, to view this configuration go to All > System UI > UI Context Menus. 

From this table, find the record Export. 

Once you are in this record, you can further see the Condition statement that is being used to show/hide this Context Menu. Please note, this file has the High Risk banner message strongly urging people NOT to make any changes to this file. I hope this information is helpful! 

[Tanushree Maiti]

The restriction preventing non-admin users from exporting XML is a deliberate security and platform stability measure, not a technical oversight. By default, the "Export to XML" functionality is reserved for users with the admin role because it is a powerful feature that can bypass standard data access controls. 

KB2535893 Export xml option is only available for admins. Can this export xml functionality be given... 

Here is why non-admins cannot (and often should not) export XML, based on ServiceNow best practices:

• Security and Data Sensitivity: XML exports can include sensitive, system-level metadata, such as Business Rules, Script Includes, ACLs, and Update Sets, which non-admin users should not have access to.
• Bypassing Access Controls (ACLs): Unlike exporting to Excel or CSV, exporting via XML can bypass table-level and field-level security restrictions. This allows users to extract data they wouldn't normally see in the UI.
• Performance and Stability Risks: XML exports do not follow the same record limits as CSV/Excel exports. Allowing non-admins to export large amounts of data (e.g., >10,000 records or attachments) can cause memory issues or node crashes.
• Hardcoded Security: The functionality is often hard-coded into the ExportUpdateSet processor, restricting it specifically to the admin role.
• Data Integrity (System ID preservation): XML exports are designed to move data between identical instances while preserving System IDs (sys_ids). This is a developer-level action that, if misused, can cause inconsistencies in production environments. 

[Ankur Bawiskar]

@maheshrocks 

what's your requirement? what you want to export?

To export you will require admin role

[Anand Kumar P]

Hi @maheshrocks ,

Try adding &XML at the end of your record URL which record you wan to export xml , like below 

https://yourinstance.service-now.com/incident_list.do?sysparm_query=active=true&XML

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand