ServiceNow Vault Suite Welcome Guide

[Jarod Mundt]

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Welcome to ServiceNow® Vault Are you ready to start your ServiceNow Vault journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed to set you on the path to success. While this guide is primarily designed for ServiceNow platform owners and security administrators, it also contains useful information for various roles in your organization. Let’s get started!
Guide Overview Here’s an overview of the topics we will cover in this guide: What is ServiceNow Vault Familiarize yourself with Vault capabilities Installing, configuring, and managing ServiceNow Vault Where can I install Vault? Bookmark resources
What is ServiceNow Vault? ServiceNow Vault is a premium bundle of security and privacy controls designed to help organizations strengthen their security posture and comply with regulatory requirements. It provides advanced security and privacy controls on the ServiceNow AI Platform that protect business-critical applications and sensitive data. ServiceNow Vault includes five key products: Platform Encryption — A suite that includes Cloud Encryption (data-at-rest protection) and Field Encryption Enterprise with flexible key management options Data Privacy — Discover, classify, and anonymize sensitive personal information within your workflows and instances through Data Classification, Data Discovery, and Data Anonymization Zero Trust Access — Create policies to define and enforce additional flexible user and machine access levels based on network, location, authentication method, and identity provider attributes Log Export Service — Integrate ServiceNow system and application logs into near-real-time enterprise security analytics tools for improved visibility of security anomalies Code Signing Enterprise — Validate the authenticity and integrity of MID Server business logic before they execute using Circle of Trust to prevent software tampering ServiceNow Vault is an account-level entitlement available on all current ServiceNow releases. Learn more about ServiceNow Vault and its benefits.	Securing the ServiceNow AI Platform As organizations transition to the cloud, security and compliance risks remain a major barrier to adoption. Learn how ServiceNow approaches platform security and data protection. Read the Platform Security White Paper (PDF) What’s New Check out what’s new in the Yokohama release of ServiceNow Vault and explore the latest feature: Row Conditions in Field Encryption.
Start by Familiarizing Yourself with ServiceNow Vault Before you start on your ServiceNow Vault journey, take the time to learn the basics. This Introduction to ServiceNow Vault course will give you a brief introduction to Vault capabilities. Once you’ve finished the course, review the product documentation. For a deeper dive into security, privacy, and compliance across all five products, explore the Privacy and Security Academy YouTube Playlist. If you are new to ServiceNow, we recommend that you take the Get Started with the Now Platform course to learn the platform basics. A longer ServiceNow Fundamentals course is also available. Pro Tip: Don’t try to implement Vault by yourself! Get your CISO, Security, and Governance teams involved early. They know the answers regarding your organization’s encryption key policies and data retention requirements—information that’s critical for a successful implementation.	Key Information Product Documentation Vault Console (Store Application) Vault Scoping Guide (NowCreate) AI-Powered Security Now Assist for Vault helps automate routine security tasks like scheduling data discovery jobs and creating custom regex patterns.
Installing, Configuring, and Managing ServiceNow Vault Start your implementation journey with the Vault Scoping Guide in NowCreate. This guide helps you understand your organization’s requirements and plan your implementation approach. The Vault Console application helps you manage and monitor your Vault implementation from a single dashboard. To make the most of each Vault product, review the resources available for each product below. The Flexibility Rating indicates how much customization is typically required during implementation (5 = highly flexible/customizable, 1 = less extensible). ServiceNow Vault product resources including academy sessions, process workshops, process guides, and implementation flexibility ratings Product Academy Workshop Guide Flexibility Platform Encryption 🎬Platform Encryption Academy 🎯Platform Encryption Process Workshop 📋Platform Encryption Process Guide ⭐⭐⭐ 3 out of 5 Data Privacy 🎬Data Privacy Academy 🎯Data Privacy Process Workshop 📋Data Privacy Process Guide ⭐⭐⭐⭐⭐ 5 out of 5 Zero Trust Access 🎬Zero Trust Access Academy 🎯Zero Trust Access Process Workshop 📋Zero Trust Access Process Guide ⭐⭐⭐⭐⭐ 5 out of 5 Log Export Service 🎬Log Export Service Academy 🎯Log Export Service Process Workshop 📋Log Export Service Process Guide ⭐⭐⭐ 3 out of 5 Code Signing Enterprise 🎬Code Signing Enterprise Academy 🎯Code Signing Enterprise Process Workshop — Not available ⭐ 1 out of 5 Legend: 🎬 Academy Session  |  🎯 Process Workshop  |  📋 Process Guide Have questions or want to find information about the latest release of ServiceNow Vault? Be sure to bookmark the Platform Privacy & Security Community.
Where Can I Install Vault? Vault plugins and store apps are available across different ServiceNow environment types, but availability varies. Use the table below to determine which components you can install in your specific environment. Note that some products are platform plugins activated through the plugin framework, while others are store applications installed from the ServiceNow Store. This information is accurate as of the Zurich release. ServiceNow Vault component availability across PDI, Entitled Customer Production, and Evaluation Customer Sub-Production environments Plugin / Feature Type PDI Entitled Customer Production Evaluation Customer Sub-Production Platform Encryption Cloud Encryption com.glide.platform.cloud_encryption PLUGIN No Yes No Field Encryption Enterprise com.glide.field.encryption.enterprise PLUGIN Yes Yes Yes Data Privacy Data Privacy sn_dp_store_app STORE Yes* Yes Yes* Zero Trust Access Policy Based Session Access com.snc.zero_trust_session_access PLUGIN Yes Yes Yes Location Based Access com.snc.zero_trust_location_access PLUGIN Yes Yes Yes Continuous Authentication com.snc.zero_trust_continuous_authentication PLUGIN Yes Yes Yes Log Export Service Log Export sn_logstoanalytics STORE Yes† Yes Yes Code Signing Enterprise Code Signing Enterprise com.glide.code_signing_enterprise PLUGIN Yes Yes Yes Vault Console Vault Console sn_vault_console STORE Yes Yes Yes * 30-day trial — Store app installs with a 30-day evaluation period on non-entitled environments. † Plugin only, no data streaming — The Log Export Service application can be installed on a PDI, but data streaming to external analytics tools is not available. Type Key: PLUGIN = Platform plugin (activated via Plugins)    STORE = Store application (installed from ServiceNow Store) Availability shown is for ServiceNow commercial data centers. Government and regulated-sector data center availability may differ.
Bookmark These Resources! ServiceNow Customer Success Center — The CSC is a one-stop shop that gives you instant access to proven methodologies, leading practices, and expert insights and advice. NowSupport — You can get technical issues resolved quickly by contacting our team comprised of ServiceNow employees with deep product knowledge and real-world experience. Read more about how to use NowSupport. Now Create — ServiceNow’s library of more than 700 leading implementation practices. ServiceNow Community — Get insights, troubleshooting tips, answers to your questions, and other useful information from ServiceNow experts and other community members. Platform Privacy & Security Community — Stay up to date with the latest security features, best practices, and release announcements from the ServiceNow Platform Security team.
Ready to get started? Contact your Impact Squad and/or Account Team to further discuss your implementation options.
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