Damian Pascale
ServiceNow Employee
ServiceNow Employee

This short video is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation projects for Customer Cases that have been made available on their instances as of the Yokohama release.   These focused projects are designed to give you a feel for the power and value of the solution if you were to fully unleash it in your organization across all workflows and processes.

 

*You will want to use these Evaluation Projects in your production instance.  The necessary audit log data likely does not exist in your lower environments.

 

*For Yokohama instances, you must be on Patch 2 or above for the the evaluation projects to be available to analyze.

 

 

In this use recording , we will leverage the HR Case Process Mining evaluation project to identify and highlight the impact of case reassignments across HR teams. This capability enables organizations to focus on the root causes of reassignments , presenting opportunities for process improvements that drive faster HR Case resolutions—ultimately improving employee satisfaction and overall HR service delivery.

 

Here is some additional Process Mining content that you might want to check out next: