With every ServiceNow release, I like to learn a little bit about the city the release is named after. I’ve been to Vancouver, so I have some real-world experience for this one. On my visit, I started...
This post is part of the Process Optimization Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. Th...
In this installment of the Process Optimization Academy we focus on the process mining histogram that is available within the Analyst Workbench. The interactive histogram capability helps us identify ...
In this installment of the Process Optimization Academy we focus on Performance Analytics Templates. Performance Analytics Templates allow process stakeholders to process mine in an ad hoc fashion fro...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These po...
An important result from running a Process Mining analysis is Root Cause Analysis to discover the where and why inefficiencies occur by finding hidden connections and influencing factors in process da...
"Am I ready for Process Mining?” “When should I start using Process Mining?” I am asked these question or some slight variation of them on a regular basis. The simple answer is YES and NOW. My respons...
In this installment of the Process Optimization Academy we focus on Root Cause Analysis, which is one of the ML powered capabilities baked into the solution to help us identify process improvement opp...
This post is part of the Process Optimization Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. Th...
At ServiceNow, we recognize that process mining can help us do more with less, transform our operating model to increase revenue, and innovate to compete. It gives us precise insights into the bottlen...
ChatGPT is everywhere. It’s a topic of conversation with colleagues, customers, and partners. It’s all over my Twitter and LinkedIn feeds. It’s on at least one segment of the news broadcast every day....
In this installment of the Process Optimization Academy we welcome Rob Schaefer, Director of Product Management, who walks us through the "Why" of Process Optimization for Field Service Management. Pr...
In this installment of the Process Optimization Academy we focus on the enhancements made to Process Optimization in the ServiceNow Utah release. Highlights include project level dashboards, histogram...
With every ServiceNow release, I like to learn a little about the city (or in this case state) the release is named after. When I started googling interesting facts about Utah, I came across a few win...
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