Process Mining Use Case Series

“Change the way you look at things, and the things you look at change” -Wayne Dyer At this point most organizations have an endless supply of dashboards filled with visualized data and KPIs that tell ...

How to use Process Mining for Intake Channel Analysis

How to use Process Mining for intake channel analysis This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conforma...

How to use ServiceNow Process Mining to analyze reopened work

This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. Most wor...

How to use Process Mining for Multi-hop (Ping Pong) Analysis

This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These po...

Process Optimization Academy #11 - Isolating opportunities in mined data (Filtering Techniques)

In this installment of the Process Optimization Academy we focus on different ways to isolate or filter our mined data to identify potential process improvement opportunities. Process Optimization rea...

Process Optimization Academy #10 - Scheduling, Sharing, Collaborating

In this installment of the Process Optimization Academy we focus on how to move our process mining efforts from one off science projects to part of our routine. This will support efforts to create a c...

Process Optimization Academy #9 - Automation Discovery with in-platform process mining

In this installment of the Process Optimization Academy our special guest Manjeet Singh covers Automation Discovery both from an automated solution perspective that is available within the Process Opt...

Process Optimization Academy #8 - Process Optimization for HR Service Delivery & Lifecycle Events

In this installment of the Process Optimization Academy we spend some time looking at how in-platform processing mining can be applied to HR Service Delivery and Lifecycle Event workflows to identify ...

How to create a visualized process map in minutes with ServiceNow Process Mining

One the biggest advantages to taking an in-platform approach to process mining is the speed at which you’ll be able to start getting visibility into the reality behind your workflows. In a matter of m...

Process Optimization Academy #7 - Track findings with Continual Improvement and Automation Center

In this installment of the Process Optimization Academy we cover the "Why and What" of both Continual Improvement Management as well as Automation Center. We cover the prebuilt "connection" between th...

Process Mining Academy

Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts,...

What's New in Tokyo for In-Platform Process Mining (Process Optimization)

I’ve been lucky enough to travel to many of the cities ServiceNow has used for release names in the past, but I’ve never been to Tokyo. So, I decided to do a little research.Did you know that Tokyo is...

Winning at Hide-and-Seek with your Process Inefficiencies

Ready or not here I come!Those words immediately bring many of us back to our childhood and one of our go-to ways to pass the time without an iPad or any other device – a round or two of Hide-and-Seek...

Now on Now: The Transformative Power Of Process Mining On EX (new article)

In this new Forbes article, ServiceNow's VIjay Kotu explores how organizations can use process mining to create processes that reflect the actual flow of work versus a designed flow. The result? Fewer...