"Am I ready for Process Mining?” “When should I start using Process Mining?” I am asked these question or some slight variation of them on a regular basis. The simple answer is YES and NOW. My respons...
In this installment of the Process Optimization Academy we focus on Root Cause Analysis, which is one of the ML powered capabilities baked into the solution to help us identify process improvement opp...
This post is part of the Process Optimization Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. Th...
At ServiceNow, we recognize that process mining can help us do more with less, transform our operating model to increase revenue, and innovate to compete. It gives us precise insights into the bottlen...
ChatGPT is everywhere. It’s a topic of conversation with colleagues, customers, and partners. It’s all over my Twitter and LinkedIn feeds. It’s on at least one segment of the news broadcast every day....
In this installment of the Process Optimization Academy we welcome Rob Schaefer, Director of Product Management, who walks us through the "Why" of Process Optimization for Field Service Management. Pr...
In this installment of the Process Optimization Academy we focus on the enhancements made to Process Optimization in the ServiceNow Utah release. Highlights include project level dashboards, histogram...
With every ServiceNow release, I like to learn a little about the city (or in this case state) the release is named after. When I started googling interesting facts about Utah, I came across a few win...
“Change the way you look at things, and the things you look at change” -Wayne Dyer At this point most organizations have an endless supply of dashboards filled with visualized data and KPIs that tell ...
How to use Process Mining for intake channel analysis This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conforma...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. Most wor...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These po...
In this installment of the Process Optimization Academy we focus on different ways to isolate or filter our mined data to identify potential process improvement opportunities. Process Optimization rea...
In this installment of the Process Optimization Academy we focus on how to move our process mining efforts from one off science projects to part of our routine. This will support efforts to create a c...
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