In this installment of the Process Mining Academy we focus on the ability to apply ServiceNow's in-platform Process Mining to processes that are running external to the ServiceNow platform. We cover w...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These po...
In this installment of the Process Mining Academy we invite James Ramsay, Director of Product Management, to cover Process Mining for Strategic Portfolio Management. As of the Vancouver release Servic...
I just finished reading a book called the “The Right Call” by Sally Jenkins. The book is focused on what sports can teach us about work and life. I came across a story that resonated with because it m...
In this installment of the Process Mining Academy (formerly Process Optimization) we cover some of the enhancements to ServiceNow's in-platform Process Mining solution in the Vancouver release. New au...
With every ServiceNow release, I like to learn a little bit about the city the release is named after. I’ve been to Vancouver, so I have some real-world experience for this one. On my visit, I started...
This post is part of the Process Optimization Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. Th...
In this installment of the Process Optimization Academy we focus on the process mining histogram that is available within the Analyst Workbench. The interactive histogram capability helps us identify ...
In this installment of the Process Optimization Academy we focus on Performance Analytics Templates. Performance Analytics Templates allow process stakeholders to process mine in an ad hoc fashion fro...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These po...
An important result from running a Process Mining analysis is Root Cause Analysis to discover the where and why inefficiencies occur by finding hidden connections and influencing factors in process da...
"Am I ready for Process Mining?” “When should I start using Process Mining?” I am asked these question or some slight variation of them on a regular basis. The simple answer is YES and NOW. My respons...
In this installment of the Process Optimization Academy we focus on Root Cause Analysis, which is one of the ML powered capabilities baked into the solution to help us identify process improvement opp...
This post is part of the Process Optimization Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. Th...
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