In this installment of the Process Mining Academy we review the Process Mining enhancements in the Washington D.C. release. From an overarching product perspective we are focused on accelerating our c...
To my fellow Process Mining enthusiasts, For each ServiceNow release, I explore the city it is named after and attempt to draw parallels to our Process Mining enhancements. With Washington D.C., the c...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These po...
In this installment of the Process Mining Academy we focus on Process Mining for Creator Workflows (or custom applications created with App Engine). ServiceNow customers create new experiences and dig...
Location, Location, Location I’m sure many of you are familiar with that refrain. In real estate that mantra means that even if homes are the same size and have many of the same (or identical features...
In this installment of the Process Mining Academy we focus on Multi-dimensional Process Maps. Many workflows are a series of interconnected processes and in order to understand where the inefficiencie...
In this installment of the Process Mining Academy we focus on Automated Findings. Automated Findings are complementary to the existing rule based Finding Definitions you are familiar with from the out...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These po...
One of our missions with ServiceNow’s Process Mining solution is to provide end to end visibility into all processes whether they be running on the ServiceNow or not. And that is a reality. Any and al...
In this installment of the Process Mining Academy we focus on the ability to apply ServiceNow's in-platform Process Mining to processes that are running external to the ServiceNow platform. We cover w...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These po...
In this installment of the Process Mining Academy we invite James Ramsay, Director of Product Management, to cover Process Mining for Strategic Portfolio Management. As of the Vancouver release Servic...
I just finished reading a book called the “The Right Call” by Sally Jenkins. The book is focused on what sports can teach us about work and life. I came across a story that resonated with because it m...
In this installment of the Process Mining Academy (formerly Process Optimization) we cover some of the enhancements to ServiceNow's in-platform Process Mining solution in the Vancouver release. New au...
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Process Mining Academy #44 - Process Mining for Ag...
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Who is really breaching your SLAs - Process Mining...
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Point ServiceNow Process Mining to Knowledge Base ...
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Process Mining Academy #36 - Process Mining for CS...
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How to uncover AI agent use cases with the HR Case...
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How to use the Process Mining Evaluation Project i...
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The Unexpected Similarity Between Thanksgiving and...
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Process Mining Academy #30 - Process Mining for Un...
