In this installment of the Process Optimization Academy we cover the "Why and What" of both Continual Improvement Management as well as Automation Center. We cover the prebuilt "connection" between th...
Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts,...
I’ve been lucky enough to travel to many of the cities ServiceNow has used for release names in the past, but I’ve never been to Tokyo. So, I decided to do a little research.Did you know that Tokyo is...
Ready or not here I come!Those words immediately bring many of us back to our childhood and one of our go-to ways to pass the time without an iPad or any other device – a round or two of Hide-and-Seek...
In this new Forbes article, ServiceNow's VIjay Kotu explores how organizations can use process mining to create processes that reflect the actual flow of work versus a designed flow. The result? Fewer...
During the last 5 years Process Mining has seen a rapid global adoption: first in academics and then in corporate business processes. Process Mining combined with Intelligent workflows, and Process Au...
Process Mining can be applied to any process and provides visibility into bottlenecks, shines a light on redundancies and rework, points us towards specific automation opportunities that’ll ultimately...
Stories have been a part of all human cultures since the beginning of time. They are very often the most effective way to communicate any type of information because our brains like to arrange things ...
As a kid who grew up in the 80s, the release of "Top Gun: Maverick" has me feeling a bit nostalgic. All of the previews, the press tour interviews, and clips, transport me back - and I've found myself...
"Do the best you can until you know better. Then when you know better, do better."- Maya Angelou Many times in my life I've been told, "Dan, you know better than that". Probably too many times and too...
Did you know ServiceNow platform has inbuilt Process Mining starting from Quebec release? ServiceNow's native Process Mining delivers value within hours because it is built with context and intelligen...
Keeping your Process Optimized and Teams Productive can seem impossible. Let's change that. Process Optimization 101: 1. Basic Terms & Concepts 2. Common roadblocks in keeping business process optimiz...
In this episode, product manager Manjeet Singh talks about Process Optimization, a ServiceNow native process-mining application to help process owners and business analysts identify, streamline, and a...
We discovered an issue when the Process Optimization plugin is installed after Predictive Intelligence (ML) solutions (like Clustering, Classification, etc) have been used. The issue manifests itself ...
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Process Mining Academy #44 - Process Mining for Ag...
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Who is really breaching your SLAs - Process Mining...
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Point ServiceNow Process Mining to Knowledge Base ...
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Process Mining Academy #36 - Process Mining for CS...
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How to uncover AI agent use cases with the HR Case...
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How to use the Process Mining Evaluation Project i...
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The Unexpected Similarity Between Thanksgiving and...
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Process Mining Academy #30 - Process Mining for Un...
