In this installment of the Process Mining Academy Rozmin Parpia (Process Mining Product Manager) covers how to use Process Mining to analyze the Universal Request process. She explore 3 common use cases: Requests bouncing between HR and IT, end to end visibility with multi-dimensional maps and SLA breach analysis.
After a brief introduction to Process Mining and Universal Request Rozmin does live demonstrations of each of the use cases.
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See Process Mining in action - check out this post which includes a live DEMO
Presentation from the session attached below.
