How to use the Process Mining Evaluation Project for incidents to identify multi-hop situations

[dangrady510]

This short demonstration is part of a series designed to highlight how ServiceNow customers can start to identify process improvement opportunities using the Process Mining evaluation project for incident that has been made available on their instances as of the Xanadu release.   These focused projects are designed to give you a feel for the power and value of the solution if you were to fully unleash in your organization across all workflows and processes.

In this session we'll be looking at how to use Process Mining to understand your multi-hop situations and the impact they have on resolution times.

*You will want to use these Evaluation Projects in your production instance.  The necessary audit log data likely does not exist in your lower environments.

*For Yokohama instances, you must be on Patch 2 or above for the the evaluation projects to be available to analyze.

Here is some additional Process Mining content that you might want to check out next:

• Guide to getting started with Process Mining
• What workflows (ITSM, CSM, HR, etc) is Process Mining available for?
• How to create your first Process Mining project (Washington DC experience)
• Planning your ServiceNow Process Mining program
• How to use Process Mining to identify process improvement opportunities
• Process Mining FAQ
• Process Mining Academy
• Am I ready for Process Mining?
• Benefits of running Process Mining in a production environment
• Why behind the KPI:  How Process Mining complements Performance Analytics
• Process Mining for external process data
• Automated Findings