Process Mining in Minutes — Minute 4: HR Service Delivery - Resolve non-critical HR cases

[Damian Pascale]

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built around how Process Mining actually gets used in the real world.

Minute 4: HR Service Delivery - Resolve non-critical HR cases

HR teams are struggling with two things at once: keeping employee satisfaction high and figuring out how to scale to meet employee needs.

Process Mining shows you which non-critical HR cases are consuming the most agent effort, so you can identify exactly where an AI Agents can take over, free up your team, and improve eSAT at the same time.

New minutes drop weekly. Follow the full series here

Want to go deeper?

Process Mining for HR: Data-driven insights for AI agent deployment

More Process Mining resources

• Guide to Getting Started with ServiceNow Process Mining
• Process Mining Academy
• Process Mining Use Case Series
• Am I Ready for Process Mining?
• ServiceNow Process & Task Mining Courses