dangrady510
ServiceNow Employee
ServiceNow Employee
In this installment of the Process Optimization Academy we focus on the process mining histogram that is available within the Analyst Workbench.   The interactive histogram capability helps us identify and isolate process outliers (long running transitions, repetitive steps) and improvement opportunities.  We cover a few of the more common use cases for the histogram in the session.
 
 
You can find previous Process Optimization Academy sessions or register for future sessions here 
 
 
Interested in learning more about in-platform process mining check out the FAQ
Be sure to check out the Process Optimization Use Case Series
See Process Optimization in action - check out this post which includes a live DEMO
Presentation from the session attached below.
 
Unanswered/corrected questions/answer during the session:
Does the sample mining pull random records?  Yes.