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Dashboard interactive filter checkbox is not showing/

AbinC
Tera Guru

‎09-17-2025 03:38 AM

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AbinC_2-1758105346228.png

 

Hi Team We have an issue with dashboard interactive filters checkbox. when we click on elements usually it use to show the checkboxes as showing in first picture and some times it doesnt work which is shown in next picture  and currently it is not showing.  can anyone share an resolution for this 

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Ankita_Patil
Tera Contributor

‎09-17-2025 03:57 AM

Hi @AbinC ,

 

Below are the common reasons this issue occurs in ServiceNow dashboards:
 
1.  Interactive Filter Widget Misconfiguration
2. No Matching Data
3. ACL
4. Dashboard Caching / Widget Load Errors
5. Browser Issues or Extensions
6. Recent ServiceNow Update or Patch
 
You can fix issue by checking below actions :
 
 Check if data exists - Filters only populate when matching data exists
 Recreate filter widget - Corrupt widgets silently fail
 Confirm ACLs Missing read - access prevents filter display
 Use admin role to test - Isolate permission issues
 Review filter config - Ensure correct table and field used
 Check browser console - JavaScript errors could block rendering
 Clear cache Flushes - broken cached elements
 Check known issues - Confirm if a platform bug is involved
 
Best Regards,
Ankita Patil
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