I'm creating incidents with #N#Newrelic pluggin in Servicenow following the workflow below
Webhook >> Issue Notification >> NewRelic Issue >> Incident
When i get the same Issue i want to be able to attach an incident created before if the Issue has been already seen, otherwise, create a new incident.
I realized i have that behavior if I pass through the webhook a repeated ID.
When webhook's ID is repeated the NewRelic Issue is the same for all Issue notifications i get but in my case i want to either attach the same New Relic Issue to the issue notification based on the "workflow_name" field
OR
attach the same incident to the New NewRelic Issue if the "workflow_name" field has been shown before in previous NewRelic Issues.
How can i add this functionality? i would apreciate some hints
