explain a BR logic

[mathewirene]

can someone please help me decode the use of this BR. Attached in screenshot

when : Before , insert - yes, table: incident 

Filter Conditions

origin_table=interaction^assigned_toISEMPTY^EQ

Role conditions

itil, sn_incident_write

condition: !current.origin_id.nil()

(function executeRule(current, previous /*null when async*/) {

    var interactionId = current.origin_id;

    var gr = new GlideRecord("interaction");

    if (gr.get(interactionId))

        current.assigned_to = gr.getValue("assigned_to");

})(current, previous);

[Sarthak Kashyap · Accepted solution]

Hi @mathewirene ,

The Business Rule details you shared it is working on incident table and before insert and when original table is interaction and assigned to field is empty, it will assigns the value of the Assigned to field from the Interaction table to the Assigned to field on the Incident table.

Please mark my answer as correct and helpful if this works for you.

Thanks and regards,
Sarthak

[Voona Rohila]

Hi @mathewirene 

The code looks good,Can you explain in detail of the issue? 

Keep a log inside your BR to see if origin id & Interaction assigned to has a value?

[Sarthak Kashyap · Accepted solution]

Hi @mathewirene ,

The Business Rule details you shared it is working on incident table and before insert and when original table is interaction and assigned to field is empty, it will assigns the value of the Assigned to field from the Interaction table to the Assigned to field on the Incident table.

Please mark my answer as correct and helpful if this works for you.

Thanks and regards,
Sarthak

[Ankur Bawiskar · Accepted solution]

@mathewirene 

the BR is simply checking if the incident is getting created from Interaction

If yes then it picks the assigned to of interaction is assigning to INC

Script is correct.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏