Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

'Hide save as draft' option in Service catalog isnt coming in the service portal page.

gopikaps
Mega Contributor

I have requirement that, when the employee save the catalog form via 'save as draft' button, it must go to manager for review and the manager must submit the RITM after the review. But, when i configure the 'hide save as draft' check box in the catalog form and left it uncheck, its not showing up in the service portal. is it problem with the widget  or the zurich version which im using?

 

 

is there any way to solve this issue?

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@gopikaps 

this involves heavy customization and is not available as out of the box feature

If you still want to do then check this link where I shared a hack/workaround and you need to enhance it further

Can two user update the two different variable set simoulteniously before submit the request 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Ankur Bawiskar
Tera Patron

@gopikaps 

this involves heavy customization and is not available as out of the box feature

If you still want to do then check this link where I shared a hack/workaround and you need to enhance it further

Can two user update the two different variable set simoulteniously before submit the request 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader