'Hide save as draft' option in Service catalog isnt coming in the service portal page.

[gopikaps]

I have requirement that, when the employee save the catalog form via 'save as draft' button, it must go to manager for review and the manager must submit the RITM after the review. But, when i configure the 'hide save as draft' check box in the catalog form and left it uncheck, its not showing up in the service portal. is it problem with the widget  or the zurich version which im using?

is there any way to solve this issue?

[brianlan25]

Do you use the standard out of the box portal meaning /sp or /ecs? If not your have to create system property like this as a type true/false and set it to true.

Property name: glide.sc.enable.save_as_draft.portal.your_portal

[AndersBGS]

Hi @gopikaps 

why? First of all, this is very heavy customization and not really aligned with how “save as draft” should be utilized. Secondly, when not send it for manger after submit for approval? This would be a much better practice.

[gopikaps]

Yes @AndersBGS , But the client requirement is , after the form has got saved to draft , a notification has to b triggered to the manager and he has to fill-up the remaining section of the form and submit the request. and the RITM would remain as approved/ rejected as per the checkbox checked in by the manager. so, need to make a logic for that as well

[AndersBGS]

Hi @gopikaps 

I understand the requirement, but I would challenge this as this is not best practice.... Rather utilize a form, playbooks (for any additional details from manager), and then an approval is needed... That I would rather consider.