mainTo not working

RitujaR · 5 hours ago

I’m configuring and testing a ServiceNow inbound email action. The email template contains a mailto: link intended to open a new message to the ServiceNow inbound address, with a prefilled subject and reference value. When I click the link, Outlook displays “Package was not found” instead of opening a compose window.

Tanushree Maiti · 3 hours ago

Hi @RitujaR

Share your email template screen where it contains a mailto link.

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Ankur Bawiskar · an hour ago

@RitujaR

share some screenshots

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader