MFA SMS message code

[kack l]

I am testing the SMS authentication function of MFA, but after I bind my phone number and send the authentication code, the result is "Sent from your Twilio trial account - MultiFactor.OTPMessage" instead of the actual code. Is there any way to solve this problem?

[Ambuj Tripathi]

Hi @kack l 

This is a known issue that you are encountering. We already have a PRB open for this matter, and our team is working diligently on resolving it.

In the meantime, I would like to share a workaround that can help you navigate through this issue. You can go to the sys_ui_message table, which contains all the records for translation. Once there, locate the record with the key "MultiFactor.OTPMessage" and simply remove the value in the CODE column.

This should help mitigate the issue temporarily until a permanent fix is implemented. If you have any questions or need further assistance, please feel free to reach out.

https://instance.service-now.com/sys_ui_message_list.do?sysparm_query=key%3DMultiFactor.OTPMessage%5...

Thanks!

Ambuj Tripathi