Request for Best Practices: Discovery Workshops for Incident Management "Back to Box" Project

[sr4466]

Hi,

I'm looking for best practice guidance on conducting discovery workshops or sessions with process owners for an Incident Management "Back to Box" initiative. Specifically, I’d appreciate insights on:

Effective demo formats to use during these sessions
Recommended approaches for exploring the full lifecycle of the incident management process
Tips for structuring workshops to drive alignment and produce actionable outcomes
Any frameworks, templates, or real-world examples that could support planning and execution
Thanks in advance for your support!

[Alessandro Alme · Accepted solution]

Hello @sr4466,

I think the Now Create Success Pack can help you. There are a lot of assets and guidance to ITSM implementation.

Thanks,

Alessandro.