ServiceNow to SailPoint data integration

k_47 · ‎12-27-2023

I would like to link data from Servicenow to SailPoint.
It is difficult to find documentation on how to do this, so we would like to know if there are any records or functions that are needed.
The image would be like passing data through a flow action.

Best Regards,

SunilKumar_P · ‎01-05-2024

Hi @k_47, You can try the below steps to configure the REST action.

1. Get authentication credentials from Sailpoint team.

2. Once you have the credentials, you need to create 'basic_auth_credentials' record.

Path: All > Integration Hub > Connection & Credentials > Credentials > New > Basic Auth Credentials

3. Create 'Connection & Credential Aliases' record

Path: All > Integration Hub > Connection & Credentials > Connection & Credential Aliases

Connection record in related list

4. Now, we are done with the Credential & Connection Alias, we can proceed with the Flow REST action. Below REST action is configured to Launch Workflow in Sailpoint.

I suggest you to go through the Sailpoint documentation for the required API https://developer.sailpoint.com/iiq/api/

Regards,

Sunil

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Rahul Priyadars · ‎12-27-2023

what is ur Problem Statement. I see few apps on Appstore for sailpoint and ServiceNow.

Regards

RP

k_47 · ‎12-27-2023

Thanks for the reply.
I have no experience with external integration of data and are unsure of what preparations are necessary for integration with SailPoint.
If you know, I would like to know.

SunilKumar_P · ‎12-27-2023

Hi @k_47, I have integrated ServiceNow and SailPoint environments to send the entitlements (AD Groups) from ServiceNow to SailPoint as a part of Access Management. I have used flow designer to achieve this.

Below are few things you need to have:

1. You need to have a service account created in SailPoint system and this will be used for the authentication purpose to connect with SailPoint. Also, ask for the connection URL.

2. Once you have the username and password, you need to create a record in credential table.

3. Create a record in Connection and Credential Aliases.

4. Create a flow REST action with the required resource path and request body.

You can also refer to https://developer.sailpoint.com/iiq/api/launch-workflow/

Regards,
Sunil

k_47 · ‎01-03-2024

Sunil, thank you for your response.
Your detailed explanation is very helpful.
Since the situation is similar, if possible, could you please tell us the values of each setting of the Flow Rest action?
Regards