Tasks can be sequential (one after the other), parallel (all at once), or a combination of the two. Enter the same Order number for parallel tasks. Use Conditions to define when a task should be included or excluded. E.g. “Only include ‘Install VLC media player’ task if that option was selected on the form”.
Order
Assignment Group
Users
Short Description
1
no fulfillment tasks required - approvals only
2
3
4
5
6
7
8
9
10
Service Level Agreements (SLAs)
Standard terms for putting task into Work in Progress and Resolved states
