SLA

madhukarreddy · ‎11-20-2023

How to add SLA?

Catalog Tasks
Tasks can be sequential (one after the other), parallel (all at once), or a combination of the two. Enter the same Order number for parallel tasks. Use Conditions to define when a task should be included or excluded. E.g. “Only include ‘Install VLC media player’ task if that option was selected on the form”.
Order	Assignment Group	Users	Short Description
1	no fulfillment tasks required - approvals only
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3
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10
Service Level Agreements (SLAs)
Standard terms for putting task into Work in Progress and Resolved states
SLA	Time		Comments
Response	eg. 24 hrs
Resolution	eg. 48 hrs

Musab Rasheed · ‎11-20-2023

Hello,

Please check this video, it should be simple one.

Please hit like and mark my response as correct if that helps
Regards,
Musab