Using a flow designer for one of my catalog item. Approvals are not triggering if non-itil users submits the request. I have updated run as property to "System User" but in the flow context its still showing as run as username. Also in the RITM activ...
We are currently using a State Model to control state transitions on the Problem table.However, we have a requirement where we are updating the State using a Fix Script / Business Rule. Due to the configured State Model, the update is being restricte...
I researched if a license is required to allow someone to approve a request (from RITM) via email and everything I read tells me no. I even read they do not require a role and the only thing that is required, is that they are set as an approver in th...
I tried, with two very simple playbooks, to use the feature of one playbook triggering another playbook, but it doesn't work. I am using the Australia release in a development instance dev249504. Attaching Word doc with snapshots.
We are currently limited to basic Data Visualizations for reporting. Accessing and importing ServiceNow Catalog Variables remains a challenge, as the current process is technically difficult and restricted to a few users. What is the best practice f...
Is it possible to provide URL for the checklist?In general on catalog task or at any place we called checklist, name and checkbox and add or deletion option will be shown, however I want to provide some URL beside to name to show what action we need...
I'm an admin for our instance and our Mobile Now app is working just fine for me and I can see everything as intended. I've had a few end users reporting that the app is not working or looks like it used too. While I can see the home, help center, ...
As per integration guide or something, we add the manage access to service portal, then it shows the users its look good after clicks user and next it will goes to add access and remove access page, Now my requirements are1. if user wants to add acce...
After Zurich upgradeuser tried to launch https://<SITorBAT>.service-now.com/egrcError banner being thrown upon initial loginPlease see the attachment for error details
Disable legacy JQuery behavior [Updated in Securty Center 1.3] (servicenow.com)This document mention about glide.jquery.legacy property and It should be set FALSE. The glide.jquery.legacy is used to prevent older prepatched JQuery versions from being...
I am trying to create a catalog items with some HTML fields with restriction of 300 characters minimum. Now I need to implement a character counter which tells users how many characters they have filled. could you please help me how to achieve this ...
Hi I'm looking for details how ServiceNow SaaS is offered, where it is hosted, and how data‑residency compliance is addressed for Middle East countries like KSA, UAE, Qatar, Bahrain and Oman.
Upgraded instance to Zurich. Using ATF need to test workspace, using configurable workspace OOB step configuration added the open workspace test step. As another test step want to add the test workspace on adding it is redirecting the page with page ...
In our company's ServiceNow environment, text search on an existing table used to work normally. Recently, however, while text search can still retrieve old records from the same table, it fails to find new ones. New records are retrievable using oth...
