Stuck in upgrading for more than 24 hours

YoshiAndo
Tera Contributor

‎12-29-2025 08:19 PM

Stuck in upgrading for more than 24 hours. "Last used: 1 day 21 hours ago". I'm not sure how to proceed. (dev268302)

0 Helpfuls
  • 612 Views
5 REPLIES 5

GlideFather
Tera Patron

‎12-30-2025 08:36 AM

Hi @YoshiAndo,

 

when you navigate to the Developer Portal: https://developer.servicenow.com/dev.do#!/manage-instance 

what do you see there?

_____
No AI was used in the writing of this post. Pure #GlideFather only
0 Helpfuls

YoshiAndo
Tera Contributor
In response to GlideFather

‎12-30-2025 06:27 PM

The status remains as Upgrading Instance and no operations can be performed.screenshot_2025-12-31_112342(JST).png

0 Helpfuls

Shashank_Jain
Mega Sage
In response to YoshiAndo

4 weeks ago

Hii @YoshiAndo ,

If the upgrade is stuck and remains on the same page, you can release your current instance and request a new one.

 

Link : https://www.servicenow.com/community/upgrades-and-patching-forum/assistance-needed-stuck-upgrade-zur...

 

 

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain
0 Helpfuls

SohamTipnis
Tera Guru

4 weeks ago

Hi @YoshiAndo,

 

I would suggest that you not worry, as I was in the same situation not too long ago. Sometimes, a PDI instance takes longer due to an upgrade or a server-related issue. I have seen similar cases with my colleagues as well.

This usually takes a maximum of two days. After that, your PDI will be back online and will work as usual without losing any data or modules.

There is no need to worry about this; it happens from time to time.

 

If you find my response helpful, please mark it as Helpful/Correct. 😊

 

Regards,
Soham Tipnis
ServiceNow Developer | Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

0 Helpfuls