unable to submit change in Australia version

Devi
Tera Contributor

yesterday

Hi Team,

 

I am unable to submit the change in australia verion as the ui is getting triggered to workspace. Please find below screen shots of australia and zurich version

Devi_0-1783056011438.png

Zurich version

Devi_1-1783056046589.png

Can i disable the workspace and it should get redirect to zurich version

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2 REPLIES 2

Tanushree Maiti
Tera Patron

yesterday

Hi @Devi 

 

1 . Just Repair change management plugin (com.snc.change_management) in your PDI instance

2. and then check.

3. if still not working clear instance cache using cache.do in navigator and enter

4. Logout and login again.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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GlideFather
Tera Patron

yesterday

ahoy @Devi,

 

check the roles, Australia brought more granular roles (e.g. change admin, incident admin, problem admin) so it might be impacting your template access.

 

Also, does it happen to all the users or what user/role faces this issue? Is it general or specific?

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