problem module is not visible in filter navigation.
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3 weeks ago
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3 weeks ago
Out of the box, that menu item is visible to the itil, problem_task_analyst, and sn_problem_read roles. If you need to change that, go to System Definition -> Application Menus and open the record named "Problem". You can change the roles that it is visible to in there.
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yesterday
Just Repair the Problem and change management plugin and Try . Your problem will be resolved.
Problem Management plugin [com.snc.problem]
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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yesterday
Faced similar issue with another module.
1) Try to update the plugin to latest (check with your team before doing so)
2) Repair the plugin
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yesterday
Hi @Sandeepkumar97 , I came across the same problem on my PDI, I repaired the com.snc.problem plugin, & it started appearing in application navigator , this will work for you also
Hope my response Helps š, if yes kindly mark it helpful & Accept as Solution
Regards
Sumit
