How do I create a URL link in the Additional comments field of Incidents?

tuan11
Tera Contributor

‎09-10-2023 08:16 PM

I want to attach the URL to the Additional comments field of Incidents.

But don't use this [code]<a href=""></a>[/code] part.

If anyone has a way, please help me!

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Saurabh Gupta
Kilo Patron
Kilo Patron

‎09-10-2023 09:27 PM

Hi,
Without using [code][code], you cannot display the HTML into the readable content so to display link you have to use [code][code].


 

 


Thanks and Regards,

Saurabh Gupta

Calob Gabriel
Tera Contributor
In response to Saurabh Gupta

‎08-07-2024 01:25 PM

This is the only way I know how to do this as well, at least until ServiceNow allows the ability to put in comments using a rich text editor. 

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Saurabh Gupta
Kilo Patron
Kilo Patron

‎09-10-2023 09:36 PM

Dear @tuan11 ,

Please mark the answer as correct and helpful, If I answered your query. It will be helpful for others who are looking for similar questions.




Thanks and Regards,

Saurabh Gupta

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Calob G
Tera Contributor

‎05-28-2024 11:56 AM

As @Saurabh Gupta   mentioned, without enclosing the hyperlink tags (<a> </a>) in the code tags ([code]...[/code]) you will be unable to successfully cause the link to occur in the additional comments and/or work notes.  One thing to check for is a system property that could impact this.  The property that you would wish to check is as follows: glide.ui.journal.use_html.  If not properly set, it could prevent the desired affect from occurring in the relevant journal field. 

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