Digitise, modernise, and speed up the delivery of government services
The Vancouver Q4 store release for Public Sector Digital Services includes a powerful new addition to the product: the License and Permit Playbook, along with additional enhancements such as process-based experiences and increased accessibility to agent workspaces.
Simplify and modernise the delivery of licenses and permits, from application to delivery
License & Permit playbook:
Today, constituents often receive instructions from government websites, only to find that they need to submit a paper form, send an email, or visit a local office to apply for a license or permit. Government agencies utilizing other Commercial Off-the-Shelf (COTS) systems to manage applications frequently experience difficulties manages multiple systems to serve citizens. On top of that, constituents often lack visibility into the status of their applications and may experience delays in government responses.
With the License and Permit Playbook, governments can simplify and modernize the delivery of licenses and permits – from application to delivery.
- Implement a tailored playbook designed for streamlining the digitalization and automation of license and permit process
- Enhance service efficiency by providing clear guidance to government employees for expeditious and consistent application processing
- Enhance the user experience by simplifying the process for constituents and businesses to submit and monitor the status of their license and permit applications
Transform the agent experience
With process-based experiences, the agent experience for Information Request Playbook and the Service Request Playbooks is improved. Through process-based experiences, agents using the Information Request Playbook, Service Request Playbook, and License and Permit will have a more productive and user-friendly experience. As a result, they can:
- Provide agents an intuitive, guided experience that spans their entire workspace
- Allow agents to complete tasks faster with easy access contextual information that provides the right content at the right time
- Tailor experiences to different roles and personas that minimise clicks and maximise screen real estate
Service Request Playbook
Information Request Playbook
Improve the visibility of agent workspaces for improved accessibility
Accessibility uptake addresses inconsistent experiences when zooming in on the agent workspace. It is crucial to enhance accessibility compliance and cater to agents requiring larger visuals, ensuring a more inclusive and user-friendly working environment.
- Zoom in up to 400% without any degradation of the viewing experience
- See the same content and perform the same set of actions while utilising a zoomed-in view of the workspace
Learn more:
For more information on Public Sector Digital Services, visit the product page.
